What are the responsibilities and job description for the Customer Service Representatives/ Universal Bankers position at North Valley Bank?
Job Overview
At North Valley Bank, our mission is simple:
"We will build better communities by helping our neighborhoods and small businesses grow and prosper through the delivery of quality financial services."
By joining our team as a Customer Service Representative or Universal Banker, your enthusiasm and expertise will drive exceptional banking experiences for our valued customers. In each of these roles, you will serve as the frontline ambassador for North Valley Bank, providing personalized service, managing customer relationships, and promoting our comprehensive range of banking products. Your proactive dedicated approach will help foster trust, ensure compliance, and support our customers' financial needs and goals. This position offers an exciting opportunity to develop your career in banking while making a meaningful impact in the community.
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This covers the following locations.
Hebron, Buckeye Lake, Millersport, Mt. Sterling.
The Customer Service Representative serves as a first point of contact for our customers, delivering exceptional service while performing teller basic platform functions. This role focuses on building relationships, processing transactions accurately, and providing banking solutions that support our customers needs.
The Customer Service Representative role has full-time|non-exempt and part-time|non-exempt positions available.
Key Responsibilities - Customer Service Representative
- Deliver outstanding customer service and build customer relationships by greeting clients warmly, addressing inquiries, processing transactions and resolving issues efficiently.
- Manage daily cash transactions with accuracy, including deposits, withdrawals, and cash handling procedures. This includes overdraft calls and extended hold processing.
- Providing support to our customers by assisting with online banking services.
- Promote and cross-sell banking products such as savings accounts, loans, credit cards, and other financial services to meet customer needs.
- Help protect our customers by using fraud prevention inquiry techniques and adhering to industry-specific financial compliance standards.
- Assisting customers with account balancing, account transfers and stop payments.
Requirements - Customer Service Representative
- High school diploma or equivalent.
- Valid driver's license and have independent and reliable transportation.
- Strong attention to detail and cash-handling skills.
- Excellent customer service and communication ability.
- Must be able to adhere to our professional office dress code.
Qualifications - Customer Service Representative
- Proven experience in customer service and cash handling a must.
- Proficiency in software applications, Microsoft Office Suite (Word, Excel), and basic math skills including retail math and cash management.
- Excellent communication skills with the ability to explain complex concepts clearly and professionally.
- Ability to handle cash drawer operations accurately while processing cash transactions efficiently.
- Demonstrated ability to manage multiple tasks simultaneously with attention to detail and accuracy.
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The Universal Banker is an experienced banking professional who provides advanced customer service, account maintenance, operational support and sales assistance. The role combines Customer Service Representative responsibilities with expanded account servicing and branch support functions.
The Universal Banker position is a full-time|non-exempt role.
Key Responsibilities - Universal Banker
- Perform all Customer Service duties.
- Open personal deposit accounts and complete account documentation.
- Renew Certificates of Deposits. (CDs)
- Process account maintenance and amendments.
- Assist with travel notices and customer follow-ups.
- Review and approve applicable transaction holds.
- Perform account overrides when necessary.
- Balance ATMs and assist with branch operation functions.
- Work exception reports and resolve discrepancies.
- Support branch growth through quality customer relationships and service.
Requirements - Universal Banker
- High school diploma or equivalent.
- Previous success in a Customer Service Representative/Teller, or similar banking role.
- Valid driver's license and have independent and reliable transportation.
- Strong attention to detail and cash-handling skills.
- Excellent customer service and communication ability.
- Strong organizational and multitasking skills.
- Must be able to adhere to our professional office dress code.
Preferred Qualifications- Universal Banker
- Two or more years of retail banking experience.
- Knowledge of banking compliance and regulations.
- Experience opening accounts and servicing customers.
Physical Requirements
Both positions operate in a professional office environment and regularly require standing for extended periods, reaching, bending, and lifting up to 25 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.
North Valley Bank is an equal opportunity employer.
Pay: $15.00 - $20.00 per hour
Work Location: In person
Salary : $15 - $20