Customer Service Representative

Chances are you have insurance, and have some opinion, or no memory at all, about that encounter. Our mission is to transform the insurance experience from ''transactional'' to an engaging and memorable connection! #insurancedoesntsuck 

The high points: 

• Insurance offers long-term career stability, growth opportunities, competitive compensation and bonus opportunities.
• Schedule: Monday–Friday, 9:00am–4:30pm.
• Our culture is high-accountability and high-support. We work hard, help each other when things get busy, communicate directly, treat people well and take ownership of our responsibilities. *Work hard, play hard, be accountable, be kind*
• Starting Pay: $21 - $23/hour ($46k - $48k/year), plus bonus opportunities
• Benefits: Health, Dental, Vision, Disability Insurance, PTO, Retirement Plan, Personal Growth Budget,
• We invest in team meetings, professional development, book studies, goal setting and community involvement.

FOR MORE INFO & TO APPLY: https://app.idealtraits.com/career/North-Town-Insurance-Agency/294732vie

What this job is really like:

This is a fast-moving, client-facing role. You'll regularly move between phone calls, client requests, emails and texts, documentation and follow-up tasks. Priorities can change throughout the day, and clients often contact us because they need direction.

You don't need to know insurance on day one - we'll help you learn it. But you do need to enjoy being busy, helping people, solving problems and learning constantly.

If you thrive in an environment where you're trusted to take ownership, stay organized and accomplish a lot in a day, you'll probably love this role. If you prefer long stretches of uninterrupted work or a highly predictable workload, this probably isn't the right fit.

YOU WILL EXCEL IN THIS ROLE IF:

• You have high standards for yourself and your work.
• Personal and professional growth matter to you.
• You can pivot between competing priorities without losing track of details.
• You naturally look for solutions rather than waiting to be told what to do.
• You take pride in creating a positive client experience, even when the person you're helping is frustrated.
• You welcome feedback and use it to improve.
• You're looking for more than your next job; you want somewhere you can grow long term.

RESPONSIBILITIES:

• Create a helpful & engaging experience for people calling or visiting our office.
• Answering phone calls and assisting with a range of requests for policy changes, proof of insurance, providing resources, scheduling client or prospect appointments, general questions. *Goal is handling 100 phone calls per week.
• Process mail, general email and text requests.  
• Respond to all requests within the designated turnaround time. 

• Diligently document all communications (aka obsessively fanatical about notes & details)

• We trust you to enthusiastically solve problems, use common sense and confidently self-manage.

• With growth and experience, begin to handle complex customer service and support our VA Team. If sales or account management speaks your language, that can be considered in your growth plan.  

• Pursue and attend training, education, development opportunities, and team community events.  

• Partner with management to design your quarterly goals and focus.

REQUIREMENTS:

• Minimum 12 months of recent customer-facing service experience.
• Property & Casualty Insurance License required within 30 days of hire. Not licensed yet? We’ll provide time and support during your first month to complete the licensing process. Candidates are responsible for approximately $200–$250 in upfront course and exam costs, which are eligible for reimbursement.
• Ability to successfully complete required background checks.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of phone calls and frequent interruptions throughout the workday.
• Strong organizational skills with demonstrated attention to detail and follow-through.
• Comfortable learning and working in multiple computer systems and technology platforms.
• Able to prioritize independently and adjust quickly when priorities change.
• Willingness to ask questions, receive feedback and apply coaching.
• Demonstrated problem-solving ability and willingness to take initiative.
• Dependable, accountable and able to work effectively both independently and as part of a team.