Youth Crisis Outreach Team Family Partner

A complete application is required for consideration.

Incomplete applications may not be considered.

Each position requires a separate completed application 

Job Title: Youth Crisis Outreach Team Family Partner

Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team. We have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live. 

Position’s Role Summary:

NTBHA is the Local Behavioral Health Authority (LBHA) contracted by Texas Human Services Commission (HHSC) to provide mental health and substance use disorder services to qualified indigent consumers in our six-county region of Dallas, Ellis, Hunt, Kaufman, Navarro, and Rockwall Counties.

The family partner uses lived experience to help other caregivers learn how to help their child with a mental health diagnosis.

A Family Partner is a parent or Legally Authorized Representative (LAR) who has multiple years of lived experience parenting a child experiencing serious emotional disturbance or mental illness and who can articulate the understanding of their experience with another parent or family member. Family Partners may be a birth parent, adoptive parent, foster parent, or legally recognized family member standing in for an absent parent.

The Family Partner will implement support services for families with a child in need of behavioral health services. Family Partners act as a member of the YCOT treatment team and follow NTBHA procedures. The ideal candidate will have extensive lived experience and display compassion, education, proficiency, and experience assisting families with children exhibiting serious emotional disturbance or mental illness.

Travel is required as part of this role’s duties.   Travel can vary from 20% to 100% per day. This would include all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties). 

This role may be required to use a fleet vehicle and/or a personal vehicle for business needs.  This may include, but is not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc.  If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management. 

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Job duties, responsibilities, and skills:

• Assists families in locating and utilizing available services.
• Develops and maintains up-to-date usable directory of appropriate services.
• Empowering caregivers to advocate for their youth’s mental health and recovery.
• Mentoring parenting skills and experience with caregivers on their journey.
• Assist families in identifying natural supports and strengths
• Participate in staffing and team meetings.
• Maintains professional work behaviors.
• Maintains appropriate documentation.
• Complies with agency policies and procedures, accrediting/regulatory bodies, and performance contract documentation requirements.
• Assists families who are working with the Community Resource Coordination Groups (CRCG) ensuring they are oriented to the steps involved in that process – focusing on families in Dallas County.
• Promotes collaboration among families, providers, and natural supports.
• Performs other duties as assigned. Duties and projects may be assigned or changed to meet business needs.

Qualifications required: 

• Must have multiple years of personal experience as parent or Legally Authorized Representative (LAR) raising a child or youth with serious emotional disturbance or mental illness.
• Must demonstrate success navigating a child-service system for at least one year (e.g. mental health, juvenile justice, social security, or special education) as a parent or LAR.
• Must possess a high school diploma or equivalent. Degree preferred.
• Will be certified and in good standing with the credentialing agency for Certified Family Partners in the state of Texas, or,
• If not certified upon hiring, must become certified within one year.
• Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, well-constructed and grammatically correct.
• Able to work collaboratively with others in a team environment.
• Effective time management and organizational skills.
• Able to use common office software.

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

Benefits: 

• 457(b) 

• Paid time off 

• Health, Dental and Vision insurance 

• Health savings account 

• Flexible spending account 

• Tuition reimbursement 

Salary : $60,000 - $65,000