Liaison Continuity of Care

Job Title: Liaison-Continuity of Care

Do you have a passion for helping others and want a career where you can make a difference? Then join our NTBHA team. We have proved to be a strong, self-sufficient and enduring foundation within our community. We are committed to connecting and serving our clients where they live.

Position Role Summary:

North Texas Behavioral Health Authority (NTBHA), based in Dallas is responsible for developing a collaborative system of care for children, adolescents and adults with severe mental illness and other serious emotional disturbances, as well as those experiencing a substance use disorder. This position’s actions and work must align with NTBHA’s values and goals, policies and procedures, and meet all documentation standards and regulatory requirements.

The Continuity of Care Liaison plays a critical role in ensuring a seamless and coordinated transition for individuals moving across various levels of care. This includes transitions from inpatient settings such as state hospitals or psychiatric facilities to community-based programs, as well as from incarceration to community supervision or outpatient behavioral health services.

The Liaison facilitates timely communication and collaboration among stakeholders, including state hospitals, correctional facilities, community providers, and local authorities, to ensure that individuals receive appropriate and uninterrupted mental health and support services. This role involves discharge planning, coordination of referrals, verification of eligibility and benefits, and monitoring follow-through on recommended services to support successful reintegration and reduce risk of recidivism or hospitalization.

Travel is required as part of this role’s duties. Travel can vary from 20% to 100% per day. This would include all counties within NTBHA Catchment area (Dallas, Ellis, Hunt, Kaufman, Navarro & Rockwall Counties).

This role may be required to use a fleet vehicle and/or a personal vehicle for business needs. This may include, but not limited to field & home visits, offsite meetings, co-located sites and/or pick up items for business needs, etc. If your program requires transport of individuals, this would only be allowed with a company vehicle and approval from management.

This position is classified as exempt and requires flexibility in scheduling to meet organizational needs, including adjusting work hours as necessary to ensure job responsibilities are completed.

Job duties, responsibilities, and skills:

• Serves as the initial point of contact at NTBHA for admissions and discharges from inpatient state mental health facilities (SMHF) and/or Contracted Private Psychiatric Beds
• Ensures people discharging from a SMHF are provided uninterrupted services during a transition between inpatient and outpatient services.
• Facilitates access to appropriate services and supports in the community, including identifying and connecting people with community resources and coordinating the provision of services.
• Participates in developing and reviewing recovery and/or treatment plans.
• Promotes implementation of recovery and/or treatment plans.
• Coordinates notification of continuity of care services between the person and the person's family and any other person providing support as authorized by the person, and the legally authorized representative (LAR), if any.
• Attend and participate in meeting NTBHA’s SHMF team and SHMF to which persons in care will eventually discharge.
• Offer/provide training and information to contracted psychiatric bed providers and residential treatment centers to discuss processes, policies, and troubleshoot issues with recent admissions and/or discharges.
• Coordinates communication regarding services between NTBHA and other LMHA, LBHA and LIDDA providers when persons outside of the local service area are provided services by NTBHA
• Coordinates communication amongst local criminal justice, juvenile justice, and other social service agencies participating in liaison services.
• Knowledge of administering the CANS (Children's Needs and Strength Assessment) and/or ANSA (Adult Needs and Strengths Assessment), preferred.
• Bilingual (Spanish/English), preferred.
• Knowledge of human service delivery systems.
• Knowledge of state mental health facilities (SMHF).
• Ability to communicate effectively, both orally and in writing.
• Ability to organize, prioritize a variety of assignments and manage time effectively.
• Detail oriented.
• Ability to maintain effective and positive working relationships.
• Must be able to work on and have knowledge of a PC (personal computer).
• Advanced Microsoft Office Suite skills - Outlook, Word, Excel, PowerPoint, etc., with an ability to become familiar with company-specific programs and software.
• Duties and projects may be assigned or changed to meet business needs.

Qualifications required:

• Bachelor’s degree in psychology, social work, or a related behavioral health field.
• Must meet the minimum qualifications of a Qualified Mental Health Professional-Community Services (QMHPCS) as outlined in the Texas Administrative Code 353.1415(a)(1), required.
• Two (2) years of experience in the field of mental health, preferred.
• Two (2) years of experience providing care coordination or case management services, preferred.

Benefits:

• 457(b)
• Paid time off
• Health, Dental and Vision insurance
• Health savings account
• Flexible spending account
• Tuition reimbursement

We are responsible for developing a collaborative system of care for individuals in crisis in the NTBHA service area. We are focused on trauma-informed, resilience-oriented care in all services provided.

Salary : $55,000 - $62,000