What are the responsibilities and job description for the Case Manager position at North Star Fertility Partners LLC?
Donor Concierge (www.donorconcierge.com), part of the NorthStar Fertility family of companies (www.northstarfertility.com. Donor Concierge), is hiring a Case Manager to grow our surrogacy program. Donor Concierge is a trusted, concierge-style service that guides Intended Parents through every step of their family-building journey, offering personalized support and access to a highly curated network of top-tier agencies,
The Case Manager is responsible for helping Intended Parents find an egg donor, sperm donor, or surrogate. They assess the needs and preferences of the IPs and develop a customized plan based on their needs. Case managers will often refer IPs to professional services such as attorneys, mental health professionals, and clinics as needed. They maintain consistent communication with IPs and adjust their search plan as needed.
What you’ll do:
- Develop a deep understanding of each Intended Parent’s (IP) fertility journey to create a personalized plan aligned with their goals.
- Identifyand evaluatedonorand surrogate candidates through partner agencies to find the best possible match for each IP.
- Gather and incorporate Intended Parent feedback on donor and surrogate profiles to ensure their preferences and needs are fully reflected.
- Collaborate with fertility clinics, agencies, and other industry partners to support and advance each IP’s journey.
- Maintainaccurateand up-to-date client records in the Donor Concierge (DC) CRM system.
- Conduct follow-ups with past clients to assess satisfaction and support ongoing relationship building.
What you’ll need to succeed:
- High School diploma or equivalent, plus commiserate field experience
- Strong communicationand interpersonal skills; attentive and effective listener
- Ability to work independently and collaboratively as part of a team
- Excellent time management, organizational skills, and attention to detail
- Results-driven mindset
- Attentive to detail whileremainingflexible and efficient
- Polished, self-confident demeanor with a calm and patient approach
What are the benefits:
- A competitive health plan that includes health,dentaland vision
- 401(k) with company match
- “Take What You Need” PTO
- Tuition Assistance
- Paid Holidays
- LTD/STD/Life Insurance
- Wellness Programs
- The ability to work hybrid or remote based on location
- And much more!
North Star and its companies are an equal opportunity employer. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to visit the “EEO is the Law” poster.