What are the responsibilities and job description for the Lead Quality Assurance position at North Sky Communications?
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At North Sky Communications, as a Lead Quality Assurance, you’ll oversee and lead quality assurance processes, ensuring that construction and installation work meets high standards. You'll develop and implement strategies, resolve issues, and collaborate with teams to enhance quality and maintain compliance throughout projects.
Connecting You To Great Benefits
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
At North Sky Communications, as a Lead Quality Assurance, you’ll oversee and lead quality assurance processes, ensuring that construction and installation work meets high standards. You'll develop and implement strategies, resolve issues, and collaborate with teams to enhance quality and maintain compliance throughout projects.
Connecting You To Great Benefits
- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
- Develop, maintain, and implement a comprehensive Quality Control Plan (QCP) tailored to telecom / utility construction, including three-phase QC processes (preparatory, initial, and follow-up inspections).
- Conduct regular field inspections, audits, and surveillance of ongoing construction activities (trenching, directional boring, pole line construction, fiber placement / splicing, conduit installation, restoration) to verify compliance with client standards, drawings, specifications, and codes.
- Serve as the primary point of contact for quality-related matters with clients including participation in project meetings, submission of QC reports, and resolution of non-conformance issues.
- Identify, document, and track quality deficiencies or non-compliance; lead root cause analysis and implementation of corrective/preventive actions to prevent recurrence.
- Lead QC inspectors, field supervisors, and crews on quality standards, inspection techniques, documentation requirements, and client-specific expectations.
- Ensure proper material testing, submittal reviews, and acceptance of workmanship (e.g., fiber optic testing with OTDR, splice loss verification, backfill/compaction testing).
- Oversee documentation and record-keeping, including daily QC reports, inspection logs, as-builts, test results, and punch lists for handover and closeout.
- Drive continuous improvement by analyzing quality metrics (KPI's such as defect rates, rework costs, inspection pass rates) and recommending process enhancements.
- Collaborate with project managers, superintendents, safety teams, and subcontractors to integrate quality into planning, scheduling, and execution.
- Maintain up-to-date knowledge of evolving client requirements, industry standards, and regulatory changes affecting telecom/utility construction.
- Lead Quality Control Technicians to ensure we have boots on the ground to support, train, and inspect our front line employees.
- Associates degree in a utility construction-related program and 3-5 years of related work experiencewith a focus on quality work and contractual adherence, or combination of education and experience required;
- Strong knowledge of fiber optic construction practices, including underground / aerial installation, splicing, testing, conduit systems, pole attachments, and restoration.
- Ability to read and understand written and verbal instructions, correspondence and memos including contract language and unit descriptions;
- Effective and respectful written and verbal communication with all applicable stakeholders, both internal and external, at all levels of the organization;
- Team oriented, keeping the organizational needs at the forefront;Proficient use of computer hardware and software including but not limited to Internet software and databases. Familiarity with Google-based applications is preferred;
- Understanding and use of general arithmetic such as addition, subtraction, multiplication, division, units of measure and weight using whole numbers, fractions and decimals;
- Ability to work flexible hours including overtime and weekends as needed;
- Valid driver’s license with favorable driving record required.
- Routinely: work alone in remote locations, operate vehicle, squeeze, bend, stoop, stand, walking, climb stairs, use keyboard and mouse
- Occasionally: work at heights, use ladder, life greater than 55 pounds
Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together
Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.