What are the responsibilities and job description for the Customer Relations Coordinator/ Cleaning Supervisor position at North Shore Vacation Rentals MN?
Job Overview
North Shore Vacation Rentals is looking for a reliable, organized, detail-oriented Customer Relations | Cleaning Supervisor to oversee the quality and consistency of guest relations and cleaning across our vacation rental properties.
This person will be the eyes and ears of our daily operation—ensuring we provide the utmost professionalism to all customers, keep our homes clean to our standards, properly train and support cleaning staff, complete inspections on schedule, and address issues before guests arrive.
*ON CALL: The individual assigned to be on call is responsible for being readily available to address any issues that may arise. This may require traveling to various properties to deliver essential supplies that are out, broken, etc.
CUSTOMER RELATIONS RESPONSIBILITIES
MANAGE COMMUNICATION W/ GUESTS (Email, Hospitable, VRBO, Airbnb, Phone)
· Answer the phone and reply to guest inquiries about any questions or emergencies from guests.
· Reply to all reservation emails and questions.
· Request, complete, and reply to reviews.
COMMUNICATION W/ TEAM
· Send any last-minute reservation updates (early/late check-ins, additional days added) to all appropriate team members.
· Notify maintenance of any issue that arises from guests.
· Work with Trello for task management.
PROPERTY MANAGEMENT RESPONSIBILITIES
QR Checks:
- Complete all QR checks for Properties as needed.
- Communicate with cleaners about any issues, following QR checks.
- Make sure cleaners have arrived for scheduled cleans.
- Review time sheets, add supplies or issues to Trello.
Keep Cleaners Closet Maintained:
- Create and maintain an organization and labeling system.
- Keep Cleaners Accountable.
- Clean, re-organize as needed.
- Keep Supplies Stocked.
Trello:
- Maintain all tasks related to the property on Trello.
- Add tasks with photos and assign them to the appropriate team member.
- Be the point person for following up on projects as completed in weekly meetings.
House Supplies (Bedding, Furniture, Decor):
- Be 100% familiar with the stage of how things should be (see photos).
- Report anything that needs replacing to Bobbie.
- Request any upgrades as needed.
- Make sure dishes, bedding, etc., are stocked.
- Pack seasonal décor and keep it organized and labeled.
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Paid time off
Work Location: Hybrid remote in Duluth, MN 55812
Salary : $50,000 - $70,000