Front Desk Manager – Country Club

We are seeking a professional, organized, and service-oriented Front Desk Manager to lead daily front desk operations at our private country club. This role is ideal for someone who thrives in a fast-paced, member-focused environment and takes pride in delivering exceptional service.

Key Responsibilities

• Create and distribute weekly staff schedules in advance (work week begins Friday)
• Assign daily tasks to ensure smooth and efficient front desk operations
• Monitor staff punctuality and address attendance issues promptly
• Train, supervise, and support front desk staff and new hires
• Perform front desk duties including guest check-in/out, phone handling, and member assistance
• Ensure proper staffing coverage, including weekends
• Manage office supply inventory and resolve shortages as needed
• Prepare and maintain wristband lists (seasonal) and ensure adequate supply
• Organize and manage guest passes, including tracking and documentation
• Ensure accurate class attendance tracking and proper record retention
• Maintain and organize membership applications (physical and digital)
• Oversee locker assignments and ensure payments are collected and recorded
• Assist with member communications, including flyers and outreach
• Handle member concerns and complaints professionally and efficiently
• Maintain a clean, organized, and welcoming front desk area

Qualifications

• Strong background in front desk operations, customer service, and guest relations.
• Demonstrated ability to lead a team with excellent communication skills and a positive attitude.
• Excellent communication and problem-solving abilities
• Ability to work weekends and flexible hours as needed
• Proficient with basic computer systems and scheduling tools

What We Offer

• Competitive salary (based on experience)
• Professional and welcoming work environment

Pay: $25.32 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Paid jury duty
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $25 - $30