What are the responsibilities and job description for the Front Desk Receptionist position at North Shore Counseling Center?
North Shore Counseling Center is a family-owned behavioral health practice dedicated to providing compassionate, high-quality mental health care in a welcoming environment. We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our team.
The ideal candidate is dependable, able to work independently, and thrives in a fast-paced setting while providing exceptional customer service to our clients and visitors.
Responsibilities
Responsibilities include, but are not limited to:
- Greet and welcome clients and visitors in a warm, professional manner.
- Answer incoming phone calls, take messages, and direct calls to the appropriate staff members.
- Document client communications and other information accurately in our Electronic Health Record (EHR) system.
- Assist medication providers with scheduling appointments, processing prescription refill requests, and completing prior authorizations.
- Maintain client forms, filing systems, and other administrative records.
- Keep the reception area clean, organized, and welcoming.
- Provide general administrative support to ensure the smooth operation of the office.
Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Exceptional attention to detail and the ability to prioritize tasks effectively.
- Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
- A compassionate, client-centered approach and the ability to interact respectfully with individuals from diverse backgrounds.
- Previous experience in a medical or behavioral health office is preferred, but not required.
Schedule
This is a part-time, in-person position.
Required availability:
- Wednesday: 9:00 AM – 6:00 PM (required)
- Tuesday and Thursday: Either 9:00 AM – 3:00 PM or 12:00 PM – 6:00 PM (flexible based on candidate availability)
Why Join Our Team?
As our Front Desk Receptionist, you will be the first point of contact for our clients and play an important role in creating a welcoming, supportive experience from the moment they walk through our doors. You'll be joining a close-knit, family-owned practice where every team member contributes to creating a positive, compassionate environment for both clients and colleagues. If you enjoy helping others, are highly organized, and excel in a collaborative, fast-paced environment, we'd love to hear from you.
We are committed to fostering an inclusive workplace and encourage applicants from all backgrounds and experiences to apply.
Pay: $18.00 - $19.50 per hour
Work Location: In person
Salary : $18 - $20