School Based Community Health Worker

Description

We are seeking someone who can be on-site 40 hours per week during the school calendar year; this position may also require occasional travel between NSCH school-based sites

Primary Purpose of Position:

The School-Based Health Center Community Health Worker (SBHC CHW) is often the first person with whom a student or parent will interact and assists in creating strength-based, equitable partnerships with children and families to promote their resilience as well as coordinating daily activities and functions of the SBHC program. This is a full-time, on-site position aligned with the school calendar year. The SBHC CHW is the main administrative support employee for the SBHC and an essential member of the SBHC team. This position may also require occasional travel between NSCH school-based sites.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Functions

· Establish relationships with the student population, school staff, parents, and the community to increase awareness and promote School-Based Health services

· Conduct community outreach to provide information/make referrals to/coordinate services, identify community resources that provide needed support for patients, provide health education to individuals and groups on prevention and public health risks and problems, educate staff/providers about the target population and community characteristics and needs

· Screen students and families for health-related social needs (SDoH) and connect families to services and interventions when needed

· In collaboration with SBHC and school staff, establish and help maintain a Youth Advisory Council whose focus is on projects related to school health and wellness

· Responsible for the efficient day-to-day flow of SBHC patient visits. Including but not limited to the timely completion of patient registration, scheduling, check-in, and out during scheduled visits, accommodating requests for walk-in appointments utilizing EHR, as well as scanning appropriate documents into EHR

· Determine health insurance eligibility and help with health insurance enrollment and linking to a medical home

· Order and restock health center administrative supplies, and track orders/send packing slips for reimbursement

· Use appropriate technology, such as computers and scanners, for work-based communication according to North Shore Community Health requirements

· Maintain an organized tracking system for patient consents and filing system for up-to-date paperwork, screeners, and patient handouts

· Prepare reports as requested by SBHC or NSCH staff

· Other duties as assigned.

· Works in collaboration and under the direction of the school-based site manager

Requirements

• Fluency in Spanish and/or Portuguese required

• Minimum of a High school Diploma required

• Experience with Virtual Gateway, health insurance, and enrollment, medical referrals preferred

• Possess knowledge of and experience in working with health-protective social infrastructure programs that provide income or material support

• Community Health Center and/or SBHC experience preferred

• Experience working with adolescents

• Excellent customer service, communication, time management, and organizational skills

• Strong computer skills and ability to quickly adapt to using electronic health records, Microsoft Office applications, as well as other internet platforms

• Demonstrates attention to detail, flexibility,y and ability to multi-task in a fast-paced environment

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information, Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org