What are the responsibilities and job description for the Bilingual Front Desk Supervisor position at North Shore Child and Family Guidance Center?
The Bilingual Front Desk Supervisor is responsible for managing the front desk operations and ensuring excellent customer service. The Supervisor will supervise a team of front desk staff members including medical secretaries; they will oversee daily tasks, coordinating with other departments to ensure a seamless client experience.
Duties and Responsibilities include but are not limited to:
- Maintain accurate records of all front desk transactions and daily activity
- Manages schedule for Complex Case meetings
- Onboarding New Hires/ Off boarding
- Work with and Maintain Vendor Relationships
- Streamline Verify (Update List)
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- Supervises Front Desk, Front Desk Coordinator and Medical Secretaries
- Assists in organizing our monthly meetings with all support departments.
- Provides coverage for Medical Secretary and Front Desk as needed.
- Provides technical support for Compliance Department as needed
- Provides administrative support as requested by the leadership team
- Write performance evaluations
- Oversees the intake data tracker
- Respond to customer inquiries and resolve any issues or complaints in a timely manner
- Maintain accurate records of all front desk transactions and daily activity
Qualifications, Skills and Abilities:
- Graduation from High School and at least 2 years of administrative support and supervisory experience.
- FLuent in English and Spanish languages
- Ability to implement standard office procedures/practices; and able to operate office equipment.
- Excellent verbal and written communication skills
- Ability to maintain confidentiality
- Computer skills, proficient with MS Office applications and Electronic Medical Records software a
- Strong organizational skills
- Excellent interpersonal skills
- Ability to effectively interact with the host-setting staff and agency staff members
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Supervising: 2 years (Required)
- Administrative support: 2 years (Required)
Language:
- Spanish (Required)
Work Location: Hybrid remote in Roslyn Heights, NY 11577
Salary : $45,000