What are the responsibilities and job description for the Front Desk Receptionist (Spanish Speaking) position at North Shore Child and Family Guidance Center?
Front Desk/Support Services Agent
North Shore Child & Family Guidance is seeking a full-time front desk/support services agent to greet clients and provide vital clerical and other administrative support. The Guidance Center, Long Island’s leading children’s mental health agency, offers a generous benefits package including comprehensive health insurance and paid vacation, all in a welcoming, friendly work environment.
Duties and Responsibilities:
- Welcome customers, guests and staff in a warm and friendly manner.
- Learn all essential aspects of Agency operations to best navigate callers, visitors and staff and provide quality customer service to all.
- Manage and reconcile staff schedules.
- Screen first-time callers requesting an appointment and work closely with Intake Coordinators.
- Oversee automated appointment tele-reminders and provide confirmation calls as needed.
- Verify that patient demographics data remains accurate and up to date.
- Notify providers of patient arrivals.
- Monitor waiting area to ensure visitors’ and clients’ needs are met and appointments seen in a timely fashion.
- Provide customer service and support to new clients in completing and/or obtaining necessary intake paperwork.
- Work collaboratively with other staff, managers and administrators as requested.
- Provide back-end support related to intake, admission and discharge processes as assigned.
Front Desk/ Support Services Agent Qualifications:
- Excellent verbal communication and customer service skills.
- Ability to resolve conflict.
- Teamwork focus.
- High energy level.
- Thoroughness and professionalism.
- Comfortable with technology.
- Familiarity with Microsoft Office and Outlook.
Education and Experience:
- High school diploma, GED or equivalent.
- Prior industry experience in a medical office preferred.
- Familiarity with Zoom phones, electronic health records and appointment systems.
Benefits:
North Shore Child & Family Guidance Center offers a comprehensive benefits package, including health insurance, paid vacation time and more. Hybrid work schedule is on a rotating basis and commences after the probationary period.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Language:
- Spanish (Required)
Ability to Commute:
- Roslyn Heights, NY 11577 (Required)
Ability to Relocate:
- Roslyn Heights, NY 11577: Relocate before starting work (Required)
Work Location: Hybrid remote in Roslyn Heights, NY 11577
Salary : $40,000