Administrative and Patient Experience Coordinator

Overview

Join our dynamic healthcare team as an Administrative and Patient Experience Coordinator! In this vital role, you will be the friendly face and efficient organizer that ensures smooth clinic operations and a positive patient journey. Your enthusiasm, attention to detail, and excellent communication skills will help create a welcoming environment for patients while managing essential administrative functions. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while honing your skills in a fast-paced, supportive setting where Caring For Others is of utmost priority.

Responsibilities

• Manage appointment scheduling, calendar coordination, and rescheduling to optimize provider availability and patient flow
• Serve as one of the primary points of contact for patient inquiries via phone, email, and in-person interactions, delivering exceptional customer service
• Assist patients with check-in procedures, verify insurance information, and collect necessary documentation using electronic health records (EHR) systems
• Enter and update patient data accurately within healthcare management software, ensuring compliance with privacy regulations
• Facilitate communication between internal teams through effective messaging and documentation of patient interactions
• Support revenue cycle management by processing insurance claims, third-party billing, and tracking outstanding payments
• Maintain organized records of patient files, appointment logs, and correspondence to ensure seamless clinic operations

Qualifications

• Proven administrative experience within healthcare settings or medical offices
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication tasks
• Knowledge of managed care processes and health insurance terminology
• Experience with electronic health records (EHR) management systems and data entry accuracy
• Strong customer service skills with the ability to communicate clearly via phone and in person
• Familiarity with medical terminology to effectively understand clinical documentation and correspondence
• Ability to manage schedules efficiently while prioritizing urgent needs and maintaining flexibility
• Excellent writing skills for internal communication, reports, and patient correspondence
• Typing speed of at least 40 words per minute to support efficient data entry tasks
• Understanding of revenue cycle management processes including insurance billing and follow-up procedures

This role is ideal for motivated individuals eager to make a meaningful impact in healthcare administration. If you thrive in a lively environment where your organizational talents can shine while delivering compassionate patient care, we encourage you to apply!

Pay: $15.00 - $19.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $15 - $19