Senior Vice President, Personal Lines

Job Type

Full-time

Description

WHY NORTH RISK PARTNERS

Are you interested in doing work that matters everyday with an organization intentional about building and living out a values-driven team culture? North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. We provide expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team consists of over 450 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities while living out our core values each day. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day, constant learning, and the tools and resources to learn and grow at work and in life.

Job Summary

As the Senior Vice President of Personal Lines, you will be responsible for strategic direction driving revenue and margin through successful operational excellence, performance, and culture initiatives of the Personal Lines division across the entire North Risk Partners landscape. You will provide strategic oversight and operational leadership across all personal lines' functions within the agency establishing and implementing client service standards and standardized workflows through the utilization of technology. This role requires exceptional leadership capabilities, collaboration with national agency partners on industry best practices, and driving innovative, best-in-class service across the North Risk Partners footprint.

Essential Responsibilites

• Provide leadership and strategic oversight of all Personal Lines operations across North Risk Partners’ regions
• Define and execute long-term growth strategies, including development and implementation of department-aligned workflows that improve client experience through a focus on consistent and quality service paired with timeliness and speed
• Align workflow design with the identification of measurable service standards (KPI’s) and monitor and drive adoption of service standards
• Leverage automation technology, including RPA and AI, to power redundant tasks and elevate the level of personalized advisory to clients
• Mentor and guide Personal Lines sales and service leaders, ensuring alignment with organizational goals and consistent service delivery
• Set performance standards and drive accountability for sales growth, retention, and customer satisfaction
• Oversee financial performance, budgeting and forecasting for the Personal Lines business line
• Develop and implement operational processes and best practices for personal lines across all offices
• Develop, implement, and monitor the hiring and training of the personal lines support staff alongside the Employee Relations team
• Analyze performance metrics to uncover opportunities for improvement and innovation
• Ensure compliance with industry regulations, agency policies, and carrier guidelines
• Collaborate with other departments to create an integrated and seamless client experience
• Participate in key carrier relationships and guide sales and service leaders across the organization in maintaining those relationships
• Lead organizational change initiatives and manage the rollout of new technologies, products, and services in Personal Lines
• Champion a culture of excellence, accountability, and continuous improvement across all Personal Lines teams
• Stay current with market trends, emerging risks, and competitive products to inform strategy
• Perform other related duties as assigned
  
  

Requirements

QUALIFICATIONS (Knowledge, Skills, & Abilities)

• A combination of education and experience generally attained through a Bachelor’s degree (in Business Administration, Risk Management & Insurance, Marketing, or Operations preferred, but not required, with at least 10 years of demonstrated leadership experience building and implementing scalable workflows to drive exceptional client service and measuring workflow adoption and key performance indicators (KPIs)
• Knowledge of personal lines industry strongly preferred, but not required
• A people leader with proven ability to develop trust in leadership among team members with a focus on talent development and change management
• Strong understanding of core business concepts and proven success driving revenue and margin performance
• Familiarity with a variety of computer software applications
• Self-starter who takes initiative to identify problems and lead by example
• Travel will be required across the North Risk Partners landscape
  
  

BEHAVIOR EXPECTATIONS

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners
  
  

Physical Requirements

• Perform under normal office conditions; may include lifting/carrying objects weighing up to 25 pounds
• Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
• Hear, speak, and effectively verbally communicate in the English language, including following oral and written instructions to communicate with people inside and outside of the organization
• Sit and a desk for extended periods of time and perform long hours of work sitting at a computer
• Move around office/building/facilities repeatedly throughout the day
• Apply manual dexterity, visual acuity and ability, for computer keyboarding, office equipment uses, review of detailed reports, information, fine print, and warning labels
• Must possess valid driver’s license and be able to travel to different North Risk Partners locations for meetings, as well as various locations throughout the state and potentially the region for client meetings
• Able to work a flexible work schedule, including overtime and potential evenings/weekends for events and meetings as needed
  
  

TOOLS AND EQUIPMENT USED

Incumbents must be able to use telephones, calculators, copy machines, computers, printers, and other office equipment

WORK ENVIRONMENT

The work environment is primarily indoors. Exposure to a variety of weather conditions during work related travel and events held outside of the workplace will occur and I acknowledge that I have read, understood, and agree with the contents of this position description. I agree to use my best efforts to fulfill all expectations of the position. I also acknowledge that I am an at-will employee. This job description does not necessarily list all the job functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks. Management reserves the right to revise and update job descriptions at any time.

Compensation And Benefits

The estimated base salary range for this full-time position is $140,000 - $190,000 annually, plus benefits. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

We offer a comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) plan, and more. North Risk Partners is growing which means your career can too. #oneTEAM members receive continuing professional education and development, volunteer time off, paid time off, paid holidays, and hybrid work opportunities.