Receptionist

North Ranch Country Club is hiring Receptionists for our new Athletic Center. We are a busy club with an amazing membership and are looking for candidates who have great customer service skills.

PART TIME: Primarily Saturday and Sunday mornings from 5:45 am – 2:15 pm. Hours are subject to change. 

Job Summary (Essential Functions) The Receptionist is responsible for answering incoming calls effectively, forwarding phone calls to other club extensions or voicemail boxes, or taking messages from callers. Greet members and guests who are visiting the club and assist members and guests.

Job Tasks/Duties

• Answer the telephone; transfer calls to proper extensions; take messages for members and staff.
• Greet members and guests.
• Provide schedules and other club information to members and guests.
• Sort and distribute incoming mail.
• Collect and post outgoing mail, including overnight mail services.
• Arrange and maintain member charge records in alphabetical or numerical membership order.
• Maintain supplies of club information for members.
• Fulfill members’ requests; for example, place phone calls and hold letters or packages.
• Perform general office work such as word processing, filing, and operating copy and fax machines.
• Work on special projects as assigned.
• Maintain supply inventories for the reception area.
• Report the presence of unauthorized visitors in or around club facilities.
• Perform other duties as required by the manager on duty.
• Accept meal and function reservations.
• Maintain daily reservations for spa, massage therapists, or tennis/pickleball courts.
• Enforce attire guidelines.
• Maintain member and guest records, including visits by guests and member charges.
• Assist with mailing monthly statements to members.
• Greet job applicants filling out applications.
• Control traffic flow in the lobby or reception area; turn on music in the lobby and reception area.
• Maintain the appearance of the reception area.
• Perform member-family relations responsibilities, including checking obituaries, preparing and sending thank-you letters, get-well cards, flowers, and birthday greeting cards.
• Manage a “lost and found” program.
• Assemble new member and catering packets.

Job Knowledge, Core Competencies, and Expectations

• Excellent customer service skills and an open, courteous, and friendly personality are required.
• Excellent oral and written communication skills.
• Must have a working knowledge of using and programming multi-line telephone equipment, reservation systems, and club software programs.
• Must be able to enforce the rules and regulations of the athletic center facility and club.
• Must be able to type efficiently (at least 50 wpm), and use word processing, spreadsheet, and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks, and providing excellent member service.
• Knowledge and ability to perform required roles during emergency situations.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand, and lift up to 40 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.

Education and/or Experience

• High School diploma or GED or higher.
• A minimum of two years in a resort, club or hospitality industry setting.

Salary : $18 - $19