What are the responsibilities and job description for the Executive Housekeeper position at North Point Hospitality?
About North Point Hospitality
North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.
What do we bring to the table?
- Free Parking / On Bus Route
- Early Access to Earned Wages
- Medical, Dental and Vision Insurance
- Travel Discounts
- 401K Match
- PTO After 90 Days
- Competitive Pay
What you'll do (mostly this...other duties may be assigned):
- Manages work activities of North Point Hospitality Laundry and Housekeeping staff
- Works closely with contract labor management partners to provide feedback on quality of work
- Uses technology for communication, scheduling and operational functions
- Ensures North Point Employees complete training as required including safety training and standard operating procedures to all housekeeping personnel as directed by management
- Ensures adherence to company quality standards by inspecting rooms, including deep cleans
- Distributes keys and work assignments to staff
- Addresses guest complaints regarding housekeeping service or equipment
- Selects and schedules housekeeping personnel
- Assures housekeeping staff is practicing efficient and effective procedures
- Monitors linen and guest supply inventory; places supply orders and reconciles invoices
- Using technology, records and reports any maintenance repairs to maintenance staff; records repair information in maintenance log
- Completes follow-up on vacant or occupied rooms
- Assumes function of Housekeeper as necessary
- Takes control of lost and found items as appropriate
What you should bring to the table:
- High school or equivalent education/experience required.
- At least five years hotel housekeeping experience. Three years supervisory/management experience strongly preferred.
- Experience with FOSSE strongly desired
- Marriott/AC Hotel experience strongly preferred
- Professionalism
- Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
- Ability to display a consistently caring and respectful attitude
- Act as a gracious host to guests, vendors and candidates for employment