What are the responsibilities and job description for the Account Manager position at North Point Holdings Inc?
Commercial Accounts Manager
Purpose :To function as the primary contact to a commercial landscape & snow client base. Build long-term relationships that foster satisfaction, retention, and ancillary sales. Clearly provide service and project details to production for seamless execution.
________________________________________________________________________________
Division: Account Management & Sales
Reports to: Senior Account Manager. ________________________________________________________________________________ Responsibilities & Duties
- Client Satisfaction:
- Developing and maintaining long-term relationships with assigned clients.
- Performing site walkthroughs with clients to ensure quality and service expectations are met.
- Facilitating the resolution of client concerns to ensure contract renewal.
- Client communication green and snow seasons to include during winter events.
- Sales & Financial
- Proactively discussing site enhancement ideas to clients and working directly with senior account manager to provide proposals.
- Generating referrals from existing clients and passing them to the Business Development team for follow-up.
- Developing accurate enhancement estimates for existing clients, with assistance from Senior Account Manager, maintaining acceptable gross margins that support the division's financial goals.
- Job costing
- Production
- Pre-season and periodic Site walkthroughs with Division Managers & Crew Leaders
- Small enhancement project management
- Prepare operational ticket notes, site maps, and project plans
. Quality control: Following protocol to provide feedback to production team to ensure quality related issues are addressed. Other duties as assigned
Job Type: Full-time
Pay: $49,000.00 - $74,000.00 per year
Benefits:
- 401(k) matching
- Employee assistance program
- Life insurance
- Parental leave
Ability to Commute:
- Derry, NH 03038 (Preferred)
Ability to Relocate:
- Derry, NH 03038: Relocate before starting work (Required)
Work Location: In person
Salary : $49,000 - $74,000