Registration Supervisor

General Purpose: This position will be addition to the Registration Receptionist position. This position will be responsible for ensuring the patient registration daily duties at North Platte Valley Medical Center Clinic are being performed to the highest quality. This person will be responsible for ensuring customer relations, communications, data entry of patient demographics and insurance information is being done timely and correctly. Organizes and helps order office/forms supplies. Works closely with Nursing and Medical Records to ensure a coordinated approach to customer satisfaction. Ensures that workers compensation packets are distributed appropriately. Assists with medical records clerical functions as required. The position is an integral part of the revenue cycle process including up-front payment collections, cash reconciliation, insurance verification, pre-authorization, and financial status communication with patients. Responsible for all new staff training that needs to be completed within the registration department. Ensures all employees within the department are following all policies and procedures set forth by the facility.

Essential Duties/Responsibilities:

Performing as an essential team member and leader within the receptionist department.

1. Communication to other departments, customer relations with patients and taking messages in detail for appropriate departments.

2. Assures the presence and thoroughness of all patient demographics in the computer system by all departmental employees.

3. Maintains a “customer service” philosophy and serves as a leader to other employees.

4. Assists in stocking and ordering of office supplies for the registration department.

5. Responsible in ensuring incoming information to the EMR system is being performed in a timely manner. Example: outpatient orders from other facilities, faxes etc. This means communicating thoroughly with other departments regarding these items.

6. Coordinates and directs patients to appropriate service areas.

7. Familiar with worker’s compensation procedure and takes the lead on training other departmental employees of this process.

9. Responsible for, with the assistance of the Billing Office Specialist, for scanning, filing and processing of medical records. Facilitates the communication process with other departments as it relates to Medical Records. Assists in maintaining medical charts according to all Federal, State, and/or Agency regulations.

10. Assists with billing processes and chart follow up as directed by the Billing Office Specialist and off-site billing team.

11. Ensures all departmental day to day tasks are being performed to the highest level and quality.

12. Assists HR with any duties of scheduling new hire employees and registration for Pre-employment Urine Drug Screens etc. Must have the ability to thoroughly communicate with the HR department regarding any paperwork coming into the facility.

13. Other job duties as assigned by Chief Executive Officer (CEO)

Other Duties/Responsibilities: This individual may be asked to take the lead with special projects in medical records or revenue cycle departments including but not limited to medical records tracking, filing, copying and any other paperwork necessary for the functioning of these departments. This individual will also be asked to train other employees who may need to assist with such projects.

Supervisory Duties: Other registration department employees

Job Qualifications

Knowledge, Skills, and Ability: The ability to read, write, and speak English is required. Additionally, the ability to read, analyze and interpret common scientific and technical journals, and legal documents. Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the business community. Basic math skills and the ability to apply concepts such as fractions, percentages, and ratios to practical situations. Knowledge of and capability to define problems, collect data, establish facts and draw valid conclusions is also necessary.

Education or Formal Training: Minimum education: High School Diploma or GED. Current CPR and BLS Certification.

Experience: At least 2 years of experience in a customer service field. At least 3 years of experience in with computer data basis and computer data entry. Preferred 1-2 years’ experience in health care setting.

Working Environment: Working in a hospital creates a unique work environment of both confidentiality and hospitality. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This individual can expect a moderate noise level, such as a business office or light traffic. You must have the ability to hear well enough for any type of position (e.g. normal hearing and audiogram including normal noise and speech discrimination).

Physical Activities:

Under one third of the time you may need to sit, climb, balance, stoop, kneel, crouch or crawl to perform your job duties. One-third to two-thirds of the time you will be sitting at a desk or computer stand. One-third of the time you will need to stand, walk, use your hands, or reach with your hands and arms. Over two thirds of the time it will be necessary to talk or hear. You will frequently bend, reach and push or pull less than 50 pounds. Occasionally you will squat, kneel, climb on a step ladder, twist at the waist, and rotate above the waist. Up to one-third of the time, you must be able to lift up to 50 pounds from a twelve (12) inch height to waist height. The ability to see with clear vision at 20 inches or less, 20 feet or more, strong peripheral vision, three-dimensional vision and ability to judge distances and spatial relationships (depth perception); and the ability to adjust focus is necessary.