What are the responsibilities and job description for the Practice Operations Manager position at North Pittsburgh Oral Surgery?
Description
North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front
office operations and elevate the patient and team experience across our practice. This role is responsible
for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while
ensuring operational excellence, compliance, and alignment with NPOS standards.
This position is ideal for an experienced healthcare leader who thrives in a fast-paced, high-performance
environment and takes genuine pride in developing people, driving results, and delivering exceptional
patient and referral partner experiences. The Practice Operations Manager serves as a key partner to
Surgeons and organizational leadership, maintaining a collaborative, patient-centered, and high-performing
environment.
At NPOS, we believe exceptional patient care begins with exceptional people. Behind every great patient
experience is a team operating with discipline, teamwork, and a commitment to doing the right thing.
Why Join North Pittsburgh Oral Surgery
At NPOS, we believe a strong culture creates exceptional patient care. Our culture is built on teamwork,
respect, accountability, and a shared commitment to excellence. We invest in our team members and foster
an environment where individuals feel valued, supported, and empowered to grow professionally.
Requirements
What You’ll Do
What We’re Looking For (Qualifications)
Preferred Qualifications
North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front
office operations and elevate the patient and team experience across our practice. This role is responsible
for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while
ensuring operational excellence, compliance, and alignment with NPOS standards.
This position is ideal for an experienced healthcare leader who thrives in a fast-paced, high-performance
environment and takes genuine pride in developing people, driving results, and delivering exceptional
patient and referral partner experiences. The Practice Operations Manager serves as a key partner to
Surgeons and organizational leadership, maintaining a collaborative, patient-centered, and high-performing
environment.
At NPOS, we believe exceptional patient care begins with exceptional people. Behind every great patient
experience is a team operating with discipline, teamwork, and a commitment to doing the right thing.
Why Join North Pittsburgh Oral Surgery
At NPOS, we believe a strong culture creates exceptional patient care. Our culture is built on teamwork,
respect, accountability, and a shared commitment to excellence. We invest in our team members and foster
an environment where individuals feel valued, supported, and empowered to grow professionally.
Requirements
What You’ll Do
- Oversee the daily operations of the Patient Care Coordinator team, ensuring consistent adherence
- Lead onboarding, training, and ongoing professional development of all front office staff
- Ensure delivery of exceptional customer service to patients, families, and referring providers at
- Collaborate with Physicians and Clinical Management to align scheduling priorities with operational
- Lead full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators in
- Conduct structured 90-day and annual performance reviews with documented feedback and
- Administer corrective and disciplinary action when necessary, with thorough documentation and
- Build and sustain trusted referral partner relationships, serving as a visible ambassador for the
- Manage front office electronic systems, vendor relationships, and routine maintenance coordination
- Oversee cost-effective procurement of business supplies and equipment, ensuring budget alignment
- Manage and maintain accurate cosmetic injectable inventory across office locations
- Coordinate facility repairs and maintenance to ensure a safe, professional patient environment
- Prepare and deliver operational reports as directed by the Regional Manager
- Maintain rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures
- Serve as the primary escalation point and daily resource for the front office team, maintaining
What We’re Looking For (Qualifications)
- Minimum 1–2 years of supervisory or management experience in a healthcare or medical office
- Comprehensive knowledge of front office operations, scheduling systems, and healthcare
- Demonstrated success in staff training, coaching, and performance management
- Proven experience working in direct partnership with physicians and senior organizational
- Exceptional organizational, communication, and leadership capabilities
- Polished professional presence with an unwavering commitment to patient-centered service
Preferred Qualifications
- Experience in oral surgery, dental specialty, or multi-location healthcare environments
- High proficiency in practice management software; DSN platform experience strongly preferred
- Experience managing referral partner relationships and community-level outreach
- Familiarity with inventory management, vendor coordination, and budget oversight
- Strong conflict resolution, disciplinary documentation, and employee relations skills
- Confident, composed leadership presence with the ability to earn trust across all levels of the
- High level of accountability, ownership, and operational discipline
- Genuine investment in the growth and success of each team member
- Solutions-oriented mindset with resilience under pressure
- Team-first approach with strong cross-functional collaboration skills
- Commitment to continuous improvement and service excellence
- Alignment with NPOS values: Do the Right Thing. Reach for Excellence. Achieve Through Teamwork.