What are the responsibilities and job description for the Front Desk Agent position at North Orchard Technology Group?
Be the first friendly face our guests see. We're looking for a warm, organized Front Desk Agent to join our team in Austin, TX. If you take pride in making people feel welcome and enjoy keeping things running smoothly, we'd love to meet you.
About the Role
As a Front Desk Agent, you'll set the tone for every guest's experience from the moment they arrive. You'll handle check-ins and check-outs, answer questions, and juggle the steady flow of a busy front desk—all while keeping your cool and your smile. This role is perfect for someone who's dependable, detail-oriented, and genuinely enjoys helping people.
What You'll Do
- Welcome guests warmly and make sure check-in and check-out go smoothly
- Answer phones, emails, and in-person questions with a friendly, helpful attitude
- Provide accurate information about services, availability, and local recommendations
- Handle reservations, bookings, and account updates accurately
- Process payments and manage transactions with attention to detail
- Address guest concerns quickly and find solutions that leave them satisfied
- Keep the front desk and lobby area clean, organized, and welcoming
- Coordinate with other departments to make sure guest needs are met
- Keep accurate records and handle administrative tasks throughout your shift
What We're Looking For
- Excellent communication and interpersonal skills
- A warm, professional, guest-first attitude
- Strong organization and the ability to multitask during busy periods
- Calm, confident problem-solving when things get hectic
- Basic computer skills and comfort learning booking or reservation systems
- Strong attention to detail and reliability
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Ability to work independently and as part of a team
Previous experience in hospitality, front desk, customer service, or a similar role is preferred but not required. Training will be provided for motivated candidates.
What's In It For You
- Competitive hourly pay
- Paid training and onboarding support
- Flexible scheduling options
- Stable hours with full-time and part-time opportunities available
- Supportive management and a collaborative team environment
- Career growth and advancement opportunities
- Employee recognition and performance-based rewards
- Ongoing training and professional development programs
Ready to Apply?
If you love working with people and creating a great first impression, we'd love to hear from you. Submit your resume and availability today. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Start your next opportunity as a Front Desk Agent in Austin, TX today.
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
Salary : $20 - $28