Outreach and Navigation Manager

Summary:  

The Outreach and Navigation Manager provides strategic leadership for NOHN's outreach, community engagement, patient navigation, and social needs resource programs. As a key leader within a Federally Qualified Health Center (FQHC), this position develops and implements initiatives that improve access to care, reduce barriers to health services, strengthen community partnerships, and support fair access to healthcare resources for underserved and vulnerable populations. 

The Outreach and Navigation Manager oversees community outreach efforts, Community Health Workers, Resource Navigators, and related programs designed to address social drivers of health and improve patient engagement. This role collaborates across departments and with community partners to ensure outreach and navigation services align with NOHN's mission, strategic priorities, quality initiatives, and population health goals. 

The Manager serves as an ambassador for NOHN throughout the community, fostering meaningful partnerships that help improve health outcomes and strengthen access to comprehensive healthcare services throughout Clallam and Jefferson Counties.  

Strategic Leadership 

• Develop, implement, and evaluate outreach, patient navigation, and community engagement strategies that support NOHN's mission, vision, strategic plan, and population health goals. 

• Provide leadership and oversight for outreach staff, Community Health Workers, Resource Navigators, and other assigned personnel. 

• Establish annual goals, performance metrics, and quality improvement initiatives related to outreach and navigation activities. 

• Monitor program effectiveness and utilize data to identify opportunities for improvement and growth. 

• Participate in strategic planning initiatives related to access, population health, social drivers of health, and community engagement. 

Community Outreach and Partnership Development 

• Develop and maintain collaborative relationships with healthcare organizations, social service agencies, schools, tribal partners, community-based organizations, businesses, local governments, and other stakeholders. 

• Identify partnership opportunities that expand access to healthcare and supportive community services. 

• Represent NOHN at community meetings, coalitions, health fairs, outreach events, and regional initiatives. 

• Coordinate and oversee clinic-sponsored community events, including health fairs, prevention programs, and outreach activities. 

• Serve as a primary liaison between NOHN and community organizations seeking collaboration opportunities. 

Navigation and Social Drivers of Health Programs 

• Lead organizational efforts related to identifying and addressing social drivers of health that impact patient outcomes and healthcare access. 

• Oversee the development, implementation, and continuous improvement of navigation workflows, screening tools, referral processes, and resource coordination programs. 

• Ensure patients are connected to community resources that support housing stability, food security, transportation, utilities assistance, insurance enrollment, employment services, behavioral health support, and other essential needs. 

• Maintain oversight of community resource databases and referral resource networks. 

• Collaborate with clinical, behavioral health, care management, and quality teams to integrate navigation services into patient care workflows. 

Access and Patient Engagement 

• Develop initiatives that improve patient access to primary care, behavioral health, dental services, specialty care, and preventive health services. 

• Collaborate with health plans, community partners, and internal stakeholders to strengthen patient engagement strategies. 

• Lead outreach efforts targeting preventive care, chronic disease management, health education, insurance enrollment, and patient retention. 

• Support organizational efforts to reduce barriers to care and promote fairness in healthcare access and service delivery. 

Mobile Health and Community-Based Services 

• Serve as the primary point of contact for community organizations interested in partnering with NOHN's Mobile Health Clinic. 

• Assess community needs and coordinate mobile health deployment opportunities in collaboration with operational leadership. 

• Expand outreach efforts to underserved, rural, and hard-to-reach populations through innovative service delivery models. 

Quality Improvement and Compliance 

• Collaborate with Quality, Compliance, and Leadership teams to support Community Health Needs Assessments and related initiatives. 

• Ensure outreach and navigation programs comply with HRSA requirements, FQHC regulations, grant requirements, and organizational policies. 

• Develop and monitor performance indicators related to outreach, navigation, patient engagement, and community partnerships. 

• Prepare reports, presentations, and recommendations for organizational leadership. 

Staff Leadership and Development 

• Recruit, train, mentor, coach, and evaluate assigned staff. 

• Foster a culture of accountability, collaboration, innovation, and service excellence. 

• Support professional development opportunities for outreach and navigation staff. 

• Conduct regular team meetings and ensure effective communication across departments. 

Collaboration and Relationship Management 

• Build strong relationships with providers, clinic leadership, care teams, and community partners. 

• Participate in multidisciplinary care management meetings and community collaborative forums. 

• Promote a team-based approach to improving patient outcomes and community health. 

Other Duties 

• Participate in organizational committees and special projects. 

• Support grant-related activities when applicable. 

• Perform other duties as assigned. 

Qualifications:  

Education 

Required 

• Bachelor's degree in Public Health, Healthcare Administration, Social Work, Human Services, Community Health, Business Administration, or a closely related field. 

Preferred 

• Master's degree in Healthcare Administration, Public Health, Business Administration, Social Work, or related field. 

Experience 

Required 

• Minimum of five (5) years of progressively responsible experience in healthcare, public health, community health, social services, care coordination, population health, community outreach, or related field. 

• Minimum of three (3) years of supervisory or leadership experience. 

• Experience developing community partnerships and leading cross-functional initiatives. 

Preferred 

• Experience in an FQHC, Community Health Center, rural health setting, public health agency, or integrated healthcare environment. 

• Experience with social drivers of health programs, Community Health Workers, patient navigation, or population health programs. 

• Experience managing grants, community-based programs, or federally funded initiatives. 

Knowledge, Skills, and Abilities 

• Strong knowledge of FQHC operations, HRSA requirements, and community health principles. 

• Understanding of social drivers of health and their impact on patient outcomes. 

• Knowledge of healthcare access challenges experienced by rural and underserved populations. 

• Excellent leadership, coaching, and team development skills. 

• Strong project management and program implementation abilities. 

• Ability to develop strategic partnerships and facilitate community collaboration. 

• Demonstrated ability to analyze data and utilize metrics to drive improvement. 

• Exceptional verbal, written, and presentation communication skills. 

• Excellent organizational, problem-solving, and decision-making abilities. 

• Proficiency with Microsoft Office applications and healthcare information systems. 

• Ability to manage multiple priorities in a fast-paced environment. 

Core Competencies 

• Strategic thinking 

• Leadership and staff development 

• Community partnership building 

• Patient-centered service 

• Population health management 

• Communication and influence 

• Collaboration and teamwork 

• Accountability 

• Continuous improvement 

• Cultural humility and respect 

• Fairness and inclusion 

Physical Requirements 

• Frequent sitting, standing, walking, speaking, and listening. 

• Occasional lifting and carrying of up to 25 pounds. 

• Ability to travel between clinic sites and throughout the service area. 

• Reliable transportation and valid driver's license required. 

Work Environment 

• Primarily works in a healthcare and office environment with frequent community engagement activities. 

• Regular travel within the NOHN service region. 

• Occasional evening or weekend attendance at community events may be required. 

NOHN Expectations 

All employees are expected to: 

• Demonstrate commitment to NOHN's mission, vision, and values. 

• Promote fairness, dignity, and respect in all interactions. 

• Support patient-centered, team-based care. 

• Foster a positive and collaborative workplace culture. 

• Maintain compliance with organizational policies, HIPAA requirements, and regulatory standards. 

• Contribute to continuous quality improvement and organizational excellence. 

Benefits:  

• Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.  

Equal Opportunity Employer:  

• North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.  

Salary : $33 - $42