What are the responsibilities and job description for the Telecommunicator position at North Memorial Healthcare?
Requisition Number: 514758
Why North Memorial Health?
At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.
Benefits the North Way!
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.
- Health & Welfare Benefit Packages
- 401k Retirement Match or Pension Plan, based on workgroup eligibility
- Generous Paid Time Off (PTO) Plans
- Adoption Reimbursement up to $3000 per child
- Child Care Discount Program with New Horizon 10% off weekly childcare tuition
- Education/Tuition Reimbursement
- 24/7 Fitness Center Access for all benefit eligible team members
Commitment to Diversity, Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.
About this position
The Telecommunicator will be required to triage all calls received in the Communication Center and accurately document required information. The Telecommunicator will also provide approriate and timely Pre-Arrival Instructions to customers that require them. The Telecommunicator will work closely with the EMD/Dispatcher to insure that transportation requests are handled efficiently.
Requirements
Education
- High School Graduate or equivalent (GED)
- Medical terminology course work or equivalent preferred
Experience
- (Must meet a minimum of one requirement below)
- 1 year experience working in a medical setting with emphasis on incoming multi-line phones ,triaging of calls, patient intake, or appointment scheduling
- OR
- 2 years experience working in customer service with an emphasis on multi-line phones in a call center environment
- OR
- Completion of the Emergency Telecommunicator (ETC) Course and Certification through International Academy of Emergency Dispatchers (IAED)
Knowledge, Skills and Abilities
- Requires the ability to multi-task, problem solve and make effective decisions under pressure.
- Requires the ability to work independently and in fast paced, high intensity team environment
- Requires the ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public.
Licensure/Certification
Current EMD certification through Medical Priority Dispatch or be able to obtain within 6 months of hire
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.
Work Group: 113 Service Workers
Hours per two week pay period: 80
Shift: Day/Evening 10 hours
Weekend Requirement: Weekends by Department Rotation
Call Requirement: None
Remote or On-site: On-site
FLSA Status: Non-Exempt
Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Salary Range: 113 Service Workers 27 ($26.66 - $42.45), based on experience
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $27 - $42