Medical Receptionist

Job Summary
We are seeking a dependable, organized, and customer-focused Call Center Representative to join our growing team. This position serves as the primary point of contact for patients and is responsible for managing incoming calls, scheduling appointments, coordinating patient communication, and supporting daily office operations across multiple locations. The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced healthcare environment.

We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team focused Call Center Representative to join our growing team. This position serves as the primary point of contact for patients and is responsible for managing incoming calls, scheduling appointments, coordinating patient communication, and supporting daily office operations across multiple locations. The ideal candidate is professional, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Responsibilities

• Answer incoming calls in a professional, courteous, and timely manner.
• Schedule, reschedule, cancel, and confirm patient appointments across multiple office locations.
• Manage high call volumes while maintaining exceptional customer service.
• Monitor and respond to voicemail messages, patient portal messages, emails, and text communications.
• Accurately document patient inquiries, telephone encounters, and messages in the EMR system and route them to the appropriate provider or department.
• Verify and update patient demographic, insurance, and contact information.
• Assist patients with questions regarding appointments, office locations, providers, services, referrals, and office policies.
• Make outbound calls for appointment reminders, recalls, follow-up appointments, schedule changes, and to fill open appointment slots.
• Coordinate provider schedules and help maximize appointment availability.
• Route prescription refill requests, referrals, prior authorization requests, and clinical questions to the appropriate staff members.
• Follow up with patients regarding referrals, insurance authorizations, paperwork, test results, and other administrative matters.
• Maintain accurate patient records and ensure all information is documented correctly.
• Resolve patient concerns professionally and escalate issues to management when necessary.
• Collaborate with providers, medical assistants, front desk staff, and management to ensure efficient patient care and communication.
• Meet departmental goals for call handling, scheduling accuracy, patient satisfaction, and response times.
• Maintain HIPAA compliance and protect patient confidentiality at all times.
• Assist with special projects and perform other administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous call center, customer service, medical office, or scheduling experience preferred.
• Bilingual in English and Spanish required.
• Strong verbal and written communication skills.
• Excellent phone etiquette and interpersonal skills.
• Strong organizational, multitasking, and time management abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with computers, EMR systems, Microsoft Office, and scheduling software.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person

Salary : $17 - $19