What are the responsibilities and job description for the Client Support Associate position at North Jersey Concepts?
At North Jersey Concepts, we are dedicated to providing comprehensive direct marketing strategies tailored to the unique needs of telecom providers across Wayne, NJ, and its surrounding areas. Our business development consultation services and career growth opportunities are all designed with our clients in mind. We prioritize our clients' needs and goals, taking the time to understand their unique challenges and opportunities to make the most of our marketing efforts. This client-centric approach enables us to deliver tailored solutions that drive meaningful results, making our clients feel valued and important.
We seek a motivated and energetic Client Support Associate to support our sales team in executing marketing campaigns, engaging with customers, and driving business growth. The role is ideal for individuals who thrive in a fast-paced, people-focused environment.
Training & Growth Opportunities:
Our Client Support Associates are at the forefront of driving sales revenue and enhancing our clients' customer loyalty. To set you up for success, we provide paid training that equips you to work independently and collaboratively. As a Client Support Associate, you will gain in-depth knowledge of the direct marketing industry of our products, develop strong communication and negotiation skills, and enhance problem-solving abilities. With ongoing coaching, mentoring, and learning opportunities, you'll stay on track for success while staying tech-savvy in a rapidly evolving world of marketing & sales.
Key Responsibilities of the Client Support Associate Role:
- Engage with potential customers (in-person), providing information and answering inquiries, and providing exceptional customer service throughout the entire interaction, always prioritizing the customer first
- Support lead generation and follow-up efforts to convert prospects into customers
- Maintain and update sales records, reports, and databases
- Collaborate with team members in implementing marketing strategies and campaigns to achieve sales goals and meet client expectations
- Our Client Support Associates attend training sessions and stay informed on industry trends and product knowledge
- Represent the company professionally and enthusiastically at events and promotional activities
Qualifications of the Client Support Associate Role:
- A high school diploma or equivalent is required
- 1-2 years of previous experience in sales, marketing, or customer service is preferred but not required.
- Ability to build rapport with clients and close sales effectively
- Efficient, adaptable, goal-oriented, and persuasive communication skills
- Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
- A naturally outgoing individual who thrives in human interaction
Benefits:
- Opportunities for career advancement and professional development
- Dynamic and supportive team culture
- Training and mentorship programs
- Exciting travel opportunities and networking events
Job Type: Full-time
Pay: $3,600.00 - $5,200.00 per month
Work Location: In person
Salary : $3,600 - $5,200