Optician/Patient Service Representative (Sandpoint)

This position performs several duties including customer service, greeting patients,design, measure, order, dispense, fit and adapt lenses and frames for patients according to written optical prescription or specification. This position requires a significant amount of multitasking and the ability to prioritize tasks appropriately. A team mentality with a willingness to help wherever needed is a must.

Duties and Responsibilities:

• Operate manual lensometer and other tools to achieve proper fittings for patients
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals as determined by admin staff while attending to patients’ specifics needs and desires
• Processing of spectacle orders including: data entry, mail, neutralization of prescription, accuracy of invoicing verified, patient communication.
• Maintaining frame boards inventory, miscellaneous inventory, case supply, tools and parts.
• Receiving of payments, collecting of payments, reconciliation of all invoices received.
• Cash drawer balancing and deposit preparation
• Data-entry into EHR
• Sales representative meetings/relationships
• Willingness to be of assistance wherever needed most
• Proper handling of protected health information
• Work Location: This role involves working at multiple clinic locations. Employees must be willing and able to work at any of our three clinics based on operational needs

Minimum qualifications:

High School Diploma/GED Equivalent

Preferred qualifications:

2 years’ experience in opticianry

Certifications from the American Board of Opticianry. Employees will have the ability to obtain Certification within two years.

Knowledge, Skills, and Abilities Required:

• Intricate understanding of optics
• Proficient use of optical measuring devices
• Ability to manipulate small tools
• Cash drawer handling skills
• Active listening skills
• Good time management abilities
• Familiarity with Microsoft Office, email (and EHR a plus)
• High WPM/data entry skill set including 10-key
• Self-motivated with a team attitude
• Detail orientated
• Excellent communication and problem-solving skills
• Ability to multitask in a fast-paced environment and prioritize tasks based on importance

Why North Idaho Eye Institute?

We believe in taking care of our team—on and off the clock. Eligible employees (working an average of 24 hours/week) enjoy a comprehensive benefits package, including:

• Medical Coverage: Your choice between an HSA or a PPO plan. We cover 90% of employee-only premiums for full-time employees (average of 30 hours/week) and 50% for part-time (average of 24-29 hours/week). HSA and FSA options are also available- with company contributions included for eligible participants!
• Dental & Vision: Dental coverage and in-house vision care to keep you smiling and seeing clearly.
• Company-Paid Protection: Basic life, AD&D, and long-term disability insurance included at no cost to you.
• Optional Coverage: Customize your protection with supplemental life insurance, short-term disability, critical illness, accident, and hospital indemnity plans.
• Telemedicine Access: Convenient, 24/7 telemedicine virtual care, including an Employee Assistance Program (EAP), mental health resources, counseling, and practical daily support.

Successful candidates will be required to undergo a background check and pre-employment drug screen. Any offer of employment is contingent on successfully passing both.

North Idaho Eye Institute is an Equal Opportunity Employer. We are committed to giving all qualified individuals an equal opportunity in employment with our Company regardless of race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, family medical history, or any other status protected by law.