Medical Receptionist

The Medical Receptionist/Patient Services Representative provides quality customer service to all North Idaho Eye Institute patients in the check-in and check-out process, working closely with Ophthalmic Technicians and providers to ensure patient visits are processed in a timely manner. This role also implements policies and protocols for North Idaho Eye Institute.

Minimum qualifications:

• Minimum of two years of office experience required
• Medical office experience preferred

Knowledge, Skills, and Abilities Required:

• Strong organizational and communication skills (both verbal and written)
• Ability to multitask in a fast-paced environment and prioritize tasks based on importance
• Basic computer skills, including familiarity with Microsoft Office applications, i.e. Word, Excel, OneDrive, and Outlook
• Ability to work in an environment of strict confidentiality and maintain such an environment, both at work and during off-hours
• Self-motivated with the ability to work well as a team player
• Detail oriented

Duties and Responsibilities:

• Checks in patients and updates demographics at each visit, including insurances if applicable.
• Answers patient calls on a multi-line phone system for the clinic, takes accurate messages, and delivers them promptly to providers, technician supervisors, or management.
• Schedules appointments for new and established patients using electronic practice management system.
• Makes reminder calls for all scheduled patients.
• Reviews provider schedules and alerts Patient Services Representative Supervisor of any necessary changes or concerns.
• Verifies insurance for each visit.
• Collects co-pays, co-insurance, or private pay balances from each patient at each visit.
• Directs patients with billing questions to the billing department.
• Checks out Patients, collecting money for services rendered, and scheduling follow ups as needed per provider discretion.
• Follows the no-show protocol.
• Straightens the waiting room area when needed throughout the day.
• Ensures coffee stations are stocked and coffee is made for patients throughout the day.
• Assists the Patient Services Representative Supervisor and Clinic Manager as needed.
• Performs general office duties such as copying, faxing, scanning, and handling mail.
• Work Location: This role involves working at multiple clinic locations. Employees must be willing and able to work at any of our three clinics based on operational needs.
• Performs other duties that may be assigned.