What are the responsibilities and job description for the Patient Services Representative I position at North Idaho Eye Institute, P?
Benefits
· 401(k)
· Medical/Dental insurance
· Vision benefit
· Optical/Contact lens allowance
· Life Insurance
· Disability Insurance
· PTO/LTI
· 7 Paid Holidays
· Tenure Bonuses
· Profit Sharing
· Continuing Education Opportunities
About the Role
We are growing! Step into a role where your attention to detail, warm personality, and organizational skills make a real difference. At North Idaho Eye Institute, we’re looking for a Patient Services Representative who thrives in a fast-paced setting and takes pride in helping others. You’ll be the first point of contact for our patients—setting the tone for their visit and ensuring every interaction is smooth, professional, and supportive.
What You’ll Be Doing
- Greet patients with professionalism and warmth
- Update demographics and insurance details during check-in
- Answer and route calls using a multi-line phone system
- Schedule appointments and make reminder calls
- Verify insurance coverage and obtain prior authorizations
- Collect co-pays and outstanding balances; set up payment plans when needed
- Refer billing inquiries to the appropriate department
- Check out patients and schedule follow-ups
- Create and maintain accurate patient charts
- Monitor and manage no-show appointments
- Keep the waiting area clean, organized, and welcoming
- Stock and maintain coffee stations
- Assist with medical records and general office tasks (copying, faxing, scanning, mail handling)
- Provide administrative support to supervisors and clinic manager
- Rotate between three clinic locations based on operational needs