Registration Coordinator (Moscow Office)

North Idaho Dermatology is looking for an individual with a passion for customer service and a love of skincare to join our front office team in Moscow!

We are recruiting to fill one full-time Registration Coordinator vacancy. Hours may vary depending on Provider schedules, but generally range between 7:30 a.m. – 4:30 p.m. or 8:00 a.m. – 5:00 p.m. Monday through Friday. We offer medical, dental, and vision benefits, as well as 401(k) matching contributions up to 4%. Not only that, but employees also receive discounts on medical-grade spa products and cosmetic services, such as Botox, Coolsculpting, facials, and much more! If this interests you, apply today! See below for details related to the position requirements.

DESCRIPTIVE SUMMARY

The Registration Coordinator typically works at the front desk of our medical office and provides assistance to our patients and other visitors.

EXAMPLES OF WORK This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Duties may include, but are not limited to the following:

• Greet patients with a smile and a positive attitude.
• Check-in/check-out all patients for North Idaho Dermatology by obtaining accurate and up-to-date demographic and insurance information at each patient visit.
• Answer telephone promptly and in a polite and professional manner, redirecting calls if needed.
• Collect copayments from all patients, as required.   
• Assist with insurance verification of new patients and established patients with new insurance. 
• Schedules appointments and makes reminder appointment calls. 
• Maintain an accurate cash box, including end-of-day balancing. 
• Keep waiting area clean and neat at all times.
• Cross train in other departments as needed.
• Must exercise the utmost diplomacy and tact to provide excellent customer service for patients.
• Practices confidentially and privacy protocols in accordance with the practice policies and HIPAA requirements.
• Adhere to all practice policies on safety and security.
• Performs all duties and services in full compliance with North Idaho Dermatology Core Values (Innovation, Professionalism, Optimism, Empathy, & Teamwork).
• Willingness to travel to other North Idaho Dermatology offices as needed.
• Other duties as assigned (post registration. faxes, EMA scans).

COMPETENCIES

• Ability to demonstrate excellent customer service
• General understanding of HIPAA guidelines

POSITION REQUIREMENTS 

• High school diploma or equivalent
• Proficiency in common business software applications, such as Microsoft Office and Google Workspace
• One year of clinical front desk experience is preferred, but not required

North Idaho Dermatology is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law. We are committed to providing access and reasonable accommodation in our services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact HR at (208) 665-7546 ext.122.