Dermatology Technician (Desk)

North Idaho Dermatology is looking for an individual with a passion for customer care and a love of skincare to join our nursing team in Coeur d'Alene. No experience required - we will provide training through the Association of Certified Dermatology Technicians! The Dermatology Technician (Desk) position is ideal for someone who does not mind working at a desk, is a critical thinker, and can multi-task.

We are recruiting to fill one Dermatology Technician (Desk) vacancy. Hours may vary depending on Provider schedules, but generally range between 7:30 a.m. - 4:30 p.m. or 8:00 a.m. - 5:00 p.m. Monday through Friday. We offer medical, dental, and vision insurance benefits, as well as 401(k) matching contributions up to 4%! Not only that, but employees also receive discounts on medical-grade spa products and cosmetic services, such as Botox, Coolsculpting, and much more! If this interests you, apply today! 

This position takes knowledge gained through the Dermatology Technician training course we provide to perform in a triage-type role. See below for details related to the position requirements. 

EXAMPLE OF DUTIES: This list is ILLUSTRATIVE only and is not a comprehensive listing of all functions and duties performed by the incumbent. Duties may include, but are not limited to the following:

• Provides patients with instructions and educational materials that relate to their unique skin type or condition.
• Provide patients with after care instructions regarding Blu-light, patch testing, laser treatment, Botox, biopsies, Mohs surgeries, Electrodesiccation and curettage, excisions, shave removal, wart treatment, LN2.
• Seeks advice and supervision of provider as required on treatment protocols and notifies the provider of any patient noncompliance.
• Scribing in EMR system during patient phone calls with attention to appropriate medical terminology, spelling, and thorough documentation. 
• Faxing outgoing referrals, medication requests that are denied, medical records requests.
• Notifies patients of pathology and laboratory results as instructed by provider. 
• May be required to complete biologic coordinator job duties as needed.
• Ability to resolve and/or escalate patient complaints in a calm and timely manner.
• Perform general office duties such as answering telephones, dictation and completing insurance forms including prior authorizations or prescription refills.
• Cross train in other departments as needed.
• Performs all duties and services in full compliance with North Idaho Dermatology Core Values.
• Performs other duties and tasks as assigned.
• Willingness to travel to other North Idaho Dermatology offices as needed.

POSITION REQUIREMENTS

• High school diploma or equivalent
• Experience with Electronic Medical Records (EMR) system is preferred, but not required