LEAD ACTIVITIES COORDINATOR

Position Summary

For over 40 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities for people aged 65 and older by offering a range of hospitality, wellness, and health care services. This role oversees activity programs across Enhanced Living and Skilled Nursing. It is responsible for planning, developing, organizing, implementing, and evaluating resident engagement programs that promote meaningful experiences and a high-quality resident experience. The position ensures the consistent delivery of engaging, resident-centered programming. Working closely with interdisciplinary teams, this role supports family engagement while ensuring compliance with regulatory requirements, organizational standards, and community goals.

Job Specific Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops and implements resident engagement programs across Enhanced Living and Skilled Nursing to enhance resident experience within the small-house model; evaluates effectiveness and adjusts programming based on resident needs, abilities, and preferences
• Facilitates group and individual engagements, including one-on-one interactions, independent activity pursuits, and weekly in-person and virtual visits
• Interviews residents and families to gather life history, preferences, and recreation interests per DPH regulations
• Maintains timely and accurate written and electronic documentation, including weekly resident notes capturing participation, behavior, and recommendations
• Supports resident assessments, evaluations, and transition planning between Enhanced Living and Skilled Nursing
• Trains, supervises, schedules, and evaluates Coordinators ensuring adequate coverage within budget guidelines
• Submits payroll for direct reports and supports planning of monthly Activities staff meetings
• Collaborate daily with interdisciplinary teams, residents, families, and external partners to ensure resident needs are met
• Coordinates volunteer opportunities
• Communicates concerns, service issues, and challenges to the Director of Resident Engagement
• Develops and distributes monthly calendars and daily engagement materials, and coordinates activity requests and interdepartmental events
• Orders supplies, completes required documentation, and supports budget development and implementation
• Maintains organized and welcoming common areas to support resident experience
• Participates in household meal services, including preparation, cooking, and serving as needed
• Identifies and recommends technology and equipment improvements to enhance programming and operations
• Develop and implement specialized programming for the Belmont Memory Care community
• Meets department uniform, appearance, and grooming requirements
• Comply with all OSHA safety regulations, applicable local laws regarding health, safety, or environment
  
  
  

Supervisory Responsibilities

Yes

Required Skills And Abilities

• Ability to maintain confidentiality and strong customer support skills
• Complies with protection of health information (HIPAA) safeguards
• Ability to work independently with limited supervision
• Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
• Work professionally with people from a wide variety of cultural and socio-economic backgrounds
• When working in Resident areas, must be able to communicate effectively in English
• Attends and participates in in-service educational classes, Healthcare Academy and staff meetings as directed
• Ability to use technology such as FaceTime, Zoom, Eversound, Skype, and audio systems
• Flexibility and adaptability in a changing work environment
• Ability to build a cohesive team while maintaining productivity
  
  
  

Education And Experience

• A Bachelor’s degree or 3 years’ experience preferred
• Certified Activity Professional preferred
• Proficiency with computer software programs
• Maintains First Aid, CPR, and other certifications and trainings
• Training and knowledge in recreational activities for a senior population is preferred
• Supervision, staffing, and scheduling experience preferred
  
  
  

Satisfactory completion of a background investigation is required for this position.

North Hill Offers

Free meals

Free parking

Free on-site fitness center

State-of-the-art work environment

Employee referral program

Health & Dental Benefits

401(k) with company match

Career Development Training

Tuition Reimbursement

Pay Range: $26-$28/hour

Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.

North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.