Developer and System Administrator

Position Summary:

The DSA at North Greenville University (NGU) is responsible for:

• Designing, implementing, and supporting application customizations related primarily to the Canvas Learning Management System (LMS) and the Jenzabar suite of applications, including Jenzabar Student Information System (SIS).
• System administration for the Jenzabar SIS and Canvas LMS, including user management, configuration, and maintenance.
• Service desk ticket support and resolution.
• Designing, implementing, and supporting third-party integrations via SQL and SSIS.

RESPONSIBILITIES:

Primary Duties

• The DSA is directly responsible for or supports the following NGU outcomes:
• Supports applications which enhance the student experience, including Canvas LMS and Jenzabar SIS.
• SSRS report creation and maintenance.
• Supports portals and applications which serve as primary communication/transactional channels for students and faculty, with emphasis on Canvas LMS and Jenzabar SIS integration and customization.
• Supports processes and applications that support operational and administrative units.
• Develops and maintains integrations between Canvas LMS, Jenzabar SIS, and other enterprise systems to ensure seamless data flow and user experience.
• Troubleshoots and resolves issues related to Canvas LMS and Jenzabar SIS applications and integrations.
• Other Assigned Duties

Other duties may include but are not limited to:

• Support leadership in reporting and information gathering for updates/ university projects.
• Assist and support managers and supervisors in efforts to streamline IT processes.
• Coordinate with Level 3 and above assistance as needed.
• Track and report issues inside the ticketing system, as well as help prepare documentation for software and hardware used by our department and stakeholders.

PHYSICAL REQUIREMENTS

• Visual Abilities: Interact with ticketing software and use a computer system.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling, Write, type, and use the telephone, copier, and computer systems.
• Mobility: Open files and operate office machines; move between departments and assist various departments across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly.
• Lifting, Pulling, pushing: Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Cognitive/Emotional: Ability to critically think and concentrate.
• Must be able to respond quickly to changes in conditions 75 to 100% of the time.

WORKING RELATIONSHIPS

This position is a full-time position in IT Services. The position reports to Information Systems and Business Applications Director.

WORK SCHEDULE

IT Services is open Monday through Thursday, 8:30 a.m. to 5:00 p.m., and Friday 8:30 12 p.m. Summer hours may vary. Office hours are subject to change as deemed necessary. Occasional work on Saturdays and evenings may be required.

Minimum Job Requirements

Required:

• A Bachelor's degree in computer science, computer programming, software development, or related field OR at least 2 years of software development experience (or any combination of education, training, and experience that provides the required knowledge and abilities).
• Excellent verbal, written, and interpersonal skills.
• Access to and discretion with confidential information is required and failure to secure such information is grounds for termination. Complies with IT Services Statement of Service.

Preferred

• Experience with Canvas LMS administration, integration, or support.
• Experience with Jenzabar SIS.
• Experience with Microsoft DevOps and the Agile Development Framework.
• Experience with SQL, Visual Studio, SSRS, and SSIS.
• Experience with GitHub.
• Professional emphasis on documentation of code and business processes.
• Project and time management skills, including coordinating resources to complete assignments and resolve problems while working on multiple projects simultaneously such as:
• Service desk ticket resolution
• Application development
• Enterprise systems integration via SSIS
• Reporting via SSRS
• Database management
• Interpretation of functional design specifications and creating technical design specifications
• Experience in a self-motivated, detail-oriented, and fast-paced learning environment.
• Understanding of FERPA, GLBA, and other applicable regulations.

Knowledge, Skills and Abilities Required

• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Organized with a natural inclination for customer service.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in the institution.
• Must be a team player and able to work collaboratively with ITS/other depts.
• Affirm an understanding and support of the Baptist Faith & Message 2000
• Affirm an understanding and support of the University's Statement on Human Flourishing
• Agree to abide by the employee handbooks, including community standards agreements.
• Supports NGU's mission statement and core values, commitment to a Christian lifestyle and character in keeping with biblical model.