Energy Services Advisor

Title:                         Energy Services Advisor    

Reports to:            Energy Services Lead

Department:          Member Services

Purpose:

To coordinate and facilitate the delivery of energy services to North Georgia EMC customers. To provide a point of contact, particularly for residential and small commercial consumers, but also with builders, contractors, etc., for the provision of energy services. Represent NGEMC with individuals and groups engaged in activities and decisions on the use of energy in homes, businesses, and industries. To educate and inform members and employees as to the energy services programs offered by NGEMC.

Minimum Qualifications:

• Associate’s degree in related field of study or at least two years of experience in energy services or the electric power industry.
• Ability to work in a team environment and communicate effectively with a variety of groups and individuals.
• Knowledge of the electrical industry.
• Excellent customer service skills
• Public speaking and facilitation skills.

Preferred:

• Bachelor’s degree in a related field of study.
• Georgia Licensed electrician with references.
• Bilingual
• Obtain the North American Board of Certified Energy Practitioners (NABCEP) certification.

Job Functions:

• Work with staff to develop, deliver, and maintain continuous energy services programs for residential and commercial customers.
• Assist as directed in organizing and attending meetings with energy services personnel and groups involved in energy decisions, such as HVAC and plumbing contractors, home builders, manufactured home dealers, realtors, architects, and engineers.
• Provide energy services information to individuals and groups involved in energy decisions.
• Assist with development and implementation of employee awareness programs to educate and inform employees as to the energy services offered by NGEMC and encourage employees to actively promote use of available services.
• Participate in community gatherings, schools, and other related events to promote timely electric industry and energy efficiency related information.
• Meet with individual residential and commercial customers to help identify energy services needs.
• Review energy audit results with property owners to help develop a plan to improve overall efficiency.
• 
  Maintain current knowledge of HVAC industry requirements.
  
• 
  Respond to increases in energy usage and troubleshoot potential causes to provide members with information and support.
  
• Complete daily work orders via mobile technology for timely completion and imaging.
• Ensure timely follow-up on commitments to provide energy services to customers and others.
• Other tasks and duties as assigned.

Core Competencies:

• Ability to multitask.
• Ability to effectively respond to member concerns and determine the source of potential energy related repair needs.
• Excellent computer skills including knowledge of Microsoft Windows and the ability to master various internet-based applications.
• Flexibility of irregular hours for assignment completion and emergency outage situations.
• Excellent interpersonal skills for providing member assistance.
• Demonstrated knowledge of the National Electric Safety Code requirements as they pertain to heat pump installation in homes and businesses.
• Demonstrated knowledge of energy efficient construction and components that affect energy efficiency of structure.
• Ability to become knowledgeable of energy programs and able to articulate program details to customers, builders, and contractors.
• Excellent decision-making and judgment skills.
• Excellent presentation skills for speaking to large groups.
• Excellent verbal and written communication skills.
• Experience as a residential and or small commercial energy advisor, with knowledge of HVAC systems, building and energy code standards, components, and requirements.

Core Values:

• Safety: Continually adheres to regulations and ongoing training to maintain a safe work environment for all.
• Operational Excellence: Works smart and efficiently to provide exceptional reliability and is a sound financial and economic steward. Collaborates to develop the best solutions.
• Engagement and Growth: Takes responsibility for own actions, success and growth. Expresses commitment to work hard, with a positive attitude. Demonstrates good judgement and embraces constructive criticism and challenges. Seeks opportunities to learn and share knowledge.
• Integrity: Honest, respectful, kind and trustworthy. Brings a positive influence and values diversity. Eager to own, apologize and fix mistakes promptly and follow through timely on commitments. Maintains confidentiality.
• Teamwork: Provides assistance, information or other support for the team to build or maintain relationships.
• Customer Commitment: Puts the convenience of the members and internal customers first; asks for and values opinions of those whom they serve. Provides solutions with a sense of urgency and concern while being present, open and empathetic.
• Community Minded: Desires to make a difference in the communities served by NGEMC.
• Change: Constantly seeks opportunities to develop better services and more efficient processes.

Physical Requirements:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. (Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.)  Require physical ability in climbing, balancing, stooping, pushing, crouching, crawling, reaching, standing, walking, pulling, lifting, kneeling, the ability to touch or handle lightly with the fingers, grasping, talking, hearing, and is defined medium work. Require visual acuity in machine operation. Exposure to outside environmental conditions on a frequent basis.

Must be able to move safely around customer facilities including climbing ladders and stairs and bending and crawling. Maintain a body weight of less than 250 pounds to safely climb a ladder while performing job duties.

Working Conditions:

Frequent customer field contact involving crawling in tightly enclosed, sometimes dark, spaces such as a crawlspace, attic, garage, or utility room; frequent outside exposure; some general office environment; Require the flexibility to work during emergency situations; require flexibility to work irregular hours for assignment completion. Varied work hours in accordance with assigned schedule.