What are the responsibilities and job description for the Customer Service Representative position at North Fort Myers Plumbing?
Customer Service Representative – Join Our Plumbing Family!
At North Fort Myers Plumbing, we know that plumbing problems can be stressful for homeowners. That’s why we believe the very first voice a customer hears should bring comfort, confidence, and kindness. We’re looking for a Customer Service Representative who loves helping people, thrives in social interactions, and takes pride in turning someone’s stressful day into a positive experience.
As the first impression of our company, you’ll be the calm, friendly voice that customers can rely on. You’ll guide them with care, provide clear information, and ensure they feel supported every step of the way.
Our Ideal Candidate
- Radiates friendliness and positivity.
- Truly cares about people and enjoys making someone’s day brighter.
- Handles stressful situations with calm confidence and professionalism.
- Leaves every interaction better than they found it.
- Intuitive about spotting potential issues and proactive in solving them.
- Values integrity, respect, and kindness in every interaction.
- Must pass pre-employment background check and drug screening.
What You’ll Do
- Answer customer calls and emails with a friendly, prompt, and professional demeanor.
- Schedule plumbing service appointments with accuracy and care.
- Communicate with plumbers to ensure they are fully prepared before heading to a job.
- Listen attentively and resolve customer concerns—or escalate when needed.
- Provide clear explanations of services, scheduling, and payment processes.
- Keep detailed records of all interactions and follow-up actions.
- Follow up with customers after service to ensure satisfaction.
- Share information on maintenance plans or additional services when appropriate.
- Work closely with management to immediately address customer service issues.
Benefits of Joining Our Team
- Paid PTO and company holidays.
- Retirement contribution matching (3% upon eligibility).
- Career growth and advancement opportunities.
- Supportive, family-friendly work environment.
- Respect for your personal time—we believe in balance.
Why Work With Us?
We’re more than just a plumbing company—we’re a family business that has served Southwest Florida with pride since 1984. Every team member plays an important role in upholding our reputation for quality, reliability, and genuine care. If you’re someone who takes joy in helping others, we’d love for you to be the friendly voice of our company.
Apply today and become part of a team that puts people first!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Experience:
- home services based CSR: 1 year (Preferred)
Ability to Commute:
- Cape Coral, FL 33904 (Required)
Work Location: In person
Salary : $18 - $24