Patient Services Specialist/Physical Therapy

Orthopaedic Associates is a trusted leader in musculoskeletal care across Northwest Florida and the Panhandle. With multiple locations in Fort Walton Beach, Destin, and Crestview, we offer patients convenient access to advanced orthopedic services and technologies.

 

Our physicians are considered regional orthopaedic experts in treating conditions of the back, neck & spine; elbow; hand & wrist; shoulder; hip; knee; foot & ankle; and sports-related injuries. We also offer advanced care in joint replacement and revision, pain management, robotics, imaging, and therapy—many of which are available directly in our clinics. Orthopaedic Associates | Fort Walton FL. Our services include orthopedic care, orthopedic urgent care, physical therapy and Imaging services (x-ray and MRI).  

 

What sets us apart is our commitment to compassionate, individualized care. Every patient receives a tailored treatment plan backed by years of experience, cutting-edge technology (like Mako® Robotics and ROSA® Knee systems), and a supportive team environment. Whether recovering from surgery or aiming to stay active, we partner with you at every step to help you move stronger and live better.

 

• Welcome patients into the practice by way of in-person visits, telephones, referrals, and electronic communications
• Schedule appointments following established office protocols
• Verify patient insurance benefits, and eligibility and have a clear understanding of co-payments, co-insurance, and deductibles
• Demonstrate ability to correctly communicate benefits to patients.
• Obtain and assure appropriate referrals are received prior to patient visits, including consultations (new and follow-up from hospital)
• Posts charges accurately to patient accounts utilizing prior basic knowledge of CPT Codes, ICD10 codes and modifiers
• Collect and post patient co-payments, co-insurance and deductibles at time of service as well as any patient outstanding balances.
• Establish performance standards for work assignments, monitor work status and progress including goals and objectives by aligning people and projects to achieve initiatives
• Maintain an orderly and efficient office routine by prioritizing work activities, evaluating effectiveness and modifying activities if necessary
• Answer patient calls, electronic messaging, letters and other correspondence as appropriate in an acceptable time frame
• Maintain accurate personnel records and files pertaining to physician clinic and surgery calendars/schedules

• Must be dynamic, energetic, and detail oriented
• We are looking for a self-starter possessing strong interpersonal and organizational skills.
• The applicant must have excellent verbal and written communication skills and the ability to multi-task
• Complies with all Federal, State, HIPPA, and OSHA guidelines as well as organizational policies and procedures
• Proficiency in Microsoft office software, especially Excel, Outlook, Word
• Ability to support and implement new ideas and technology in daily workload to improve practice workflow
• Prior medical/healthcare experience with at least one major EMR/EHR system, Availity, and familiarity with methods involved in obtaining prior authorizations and insurance eligibility is preferred
• Must demonstrate superior customer service skills and communicating with patients in a courteous, professional, cooperative and respectful manner
• Establishes and maintains effective working relationships with vendors, employees, other managers and physicians