What are the responsibilities and job description for the Front Desk Coordinator position at North Florida Surgeons, P.A.?
North Florida Surgeons- Baptist Jacksonville division is looking for an energetic, patient focused Front Desk team member. This is an excellent opportunity to join a busy surgical practice! We are located in the Pavillion Building on the Baptist Main Campus Downtown. North Florida Surgeons Baptist Jacksonville Division offers great benefits, competitive wages and opportunities for growth.
We are looking for a front desk coordinator with experience in the medical field who thrives on challenges and working with the public. As the Front Desk you will act as the vital liaison between patients, surgeons, hospitals and insurance providers.
Job Duties:
- Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others.
- Provides excellent customer service and greets patients entering the department/practice.
Essential Functions
- Prepares and maintains all clerical aspects of the medical records through established guidelines.
- Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
- Maintains patient scheduling functions, and sets patient appointments through established guidelines.
- Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
- Performs cashiering functions as it relates to co-payments or other patient payments/collections.
- Provides excellent customer service for patients/families/representatives and other members of the treatment team.
- Participates as an active care team member in the coordination of patient care.
Skills, Knowledge, Abilities
- Ability to organize and prioritize assignments to work independently as well as a collaborative team member.
- Possesses critical thinking, prioritization, and organizational skills.
- Attention to detail and quality of work.
- Basic computer literacy and arithmetic skills.