Sales capture & Support Specialist

Job Summary

North End Teleservices is seeking a motivated Sales Capture & Support Specialist to drive revenue growth while providing critical analytical backing to our business development efforts. This hybrid role combines proactive lead generation, relationship building, and deal closing with data analysis, reporting, and forecasting to support sales performance in our omni-channel contact center services (customer experience, sales outsourcing, technical support, lead generation, and more).

Key Responsibilities

• Identify prospects, conduct cold/warm outreach (calls, emails), qualify leads, deliver product demos/presentations, handle objections, and close new business.
• Maintain and nurture relationships with existing clients to ensure exceptional service, uncover upsell/cross-sell opportunities, and gather feedback.
• Collect, organize, and analyze sales data from CRM/ERP systems; generate reports, dashboards, and KPI tracking (revenue, conversion rates, retention, quotas).
• Assist with sales forecasting, target setting, campaign/promotion tracking, and providing insights on trends, customer needs and competitive activities.
• Collaborate with sales leadership, marketing, and operations to align goals, improve processes, and support quarterly reviews/meetings.
• Maintain accurate records in CRM, supply management with reports, and contribute to best practices in sales and promotions.
• Other duties as assigned.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Key Qualifications

• 2-4 years in B2B sales (preferably intangibles/services), sales support, or data analysis roles.
• Proven track record meeting/exceeding quotas; strong negotiation, presentation, and relationship-building skills.
• Bachelor's degree (Business, related field) or equivalent experience preferred.
• Proficiency in CRM (e.g., Salesforce/HubSpot), Excel (PivotTables, VLOOKUP), and basic reporting tools (Tableau/Power BI a plus).
• Excellent communication, organizational, problem-solving, and time-management skills; self-motivated and detail-oriented.
• Ability to travel up to 25% for events/trade shows; comfortable with cold calling and fast-paced environments.
  
  

Work Environment

• Office-based or hybrid (Omaha, NE area preferred)
• Standard business hours with flexibility for sales cycles and reporting deadlines.
• Collaborative team setting focused on people, performance, and growth.
  
  

About North End Teleservices

North End Teleservices LLC is a certified contact center provider delivering exceptional omni-channel customer experience solutions to government and commercial clients. We are passionate about creating jobs, changing lives, and building strong communities.

DEI Competencies

 Diversity equity and inclusion as a leadership competency is a measure of

success within NET.

Cultural Competence

• Understand multiple frameworks, values, and norms.
• Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
• Negotiation: Negotiates and facilitates cultural differences, conflicts, tensions, or misunderstandings.
• Judgement: Can discern when to inquire, advocate, drive, or resolve more decisively.
• Continuous learning: Commits to continuous learning / improvement in diversity, inclusion, and cultural competence.
• Corporate communications: Acknowledge and address possible unfavorable impact.
• Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
• Brand Management: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to: Enhance the supply chain Increase market share, revenues, and loyalty.
• External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
• Supplier Diversity: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to: Enhance the supply chain Increase market share, revenues, and loyalty.
  
  

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.