What are the responsibilities and job description for the Bilingual Intake Specialist- Work From Home - 2-Day Hiring Event - October 19th and 20th - Grand Island NDOL Office position at North End Teleservices LLC?
Under general supervision, the bilingual customer service representative will take inbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of customers concerns and inquires. Our bilingual customer service representatives must practice active listening, be empathic and the ability to always communicate clearly with the customer in a positive and professional manner.
**This position is Work From Home(Open to Non-Omaha Metro Area Residents Only) **
Benefits
email
appropriate
customer contact/inquiries where necessary.
Must be able to speak and read English and Spanish clearly, professionally, and fluently.
Must be able to type a minimum of 20 WPM.
Experience working with a personal computer and the Windows operating system is required.
The ability to effectively work within established key performance indicators/metrics is necessary.
Must have demonstrated excellent interpersonal and leadership skills.
Must be able to multi-task and stay organized while completing simultaneous tasks
Requirements
Fluent in Spanish and English is a REQUIREMENT for this job role
Must be able to navigate various systems and browsers.
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
Knowledge of contact center technology.
Excellent typing skills must type minimum twenty.
Strong Computer skills with pro
**This position is Work From Home(Open to Non-Omaha Metro Area Residents Only) **
Benefits
- Work from home!
- Training is fully remote. No commuting to our offices in Omaha!
- Competitive pay!
- Equipment is provided!
- Paid holidays once you meet 60-days criteria.
- Medical, dental, and vision insurance, as well as short-term and long-term disability insurance offered after 60 days.
- $25,000 life insurance policy which is paid for by North End Teleservices. Plus, additional insurance options for life and hospitalization!
- As a growing company, we strongly focus on promoting from within our existing employees.
- Respond to inbound customer contact/inquiries via multimedia channels including but not limited to voice
- Research required information and resolve inquiries using available resources.
- Accurately provide customers with information in accordance with the program they are working.
- Enter information into applicable system.
- Identify
appropriate
- Re-route/redirect calls to
- Provide
customer contact/inquiries where necessary.
- Document all information according to standard operating procedures and quality assurance guidelines.
- Meet/achieve productivity standards.
- Must have excellent communication skills and be fluent in Spanish and English, to assist our customer.
- High School diploma or equivalent required.
Must be able to speak and read English and Spanish clearly, professionally, and fluently.
Must be able to type a minimum of 20 WPM.
Experience working with a personal computer and the Windows operating system is required.
The ability to effectively work within established key performance indicators/metrics is necessary.
Must have demonstrated excellent interpersonal and leadership skills.
Must be able to multi-task and stay organized while completing simultaneous tasks
Requirements
Fluent in Spanish and English is a REQUIREMENT for this job role
Must be able to navigate various systems and browsers.
Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
Knowledge of contact center technology.
Excellent typing skills must type minimum twenty.
Strong Computer skills with pro
Salary : $25,000