What are the responsibilities and job description for the Fraud Specialist position at North Dallas Bank and Trust (NDBT)?
Overview
Monitor and review software alerts to proactively identify fraudulent activity, as well as process fraud claims from the initial customer notification through investigation and resolution.
Responsibilities
- Detect and prevent fraud through ongoing monitoring and reviewing reports, software alerts, industry trends, and emerging threats.
- Manage department email inbox and department telephone hotline
- Receive and process fraud claims from customers, including keeping customers informed of the claim progress.
- Conduct extensive and confidential investigations of suspected fraud allegations.
- Analyze documentation, such as victim statements and financial records, to determine if fraud occurred.
- Write in-depth reports on your findings and document details in case management software.
- Provide support to the banking centers and back-office personnel.
- Other duties as assigned.
Qualifications
- One year experience working as a fraud investigator at government agencies or financial institutions; or three years of retail banking experience.
- In-depth understanding of relevant regulations, such as Regulation E.
Preferred Skills and Attributes:
- Reliable understanding of analyzing data and proficiency in report writing.
- Excellent research skills.
- Determination to succeed and complete a thorough investigation.
- Excellent verbal and written communication skills.
- Good negotiation skills and the ability to navigate stressful situations.
Location: North Dallas (Preston Rd & I-635/LBJ)
Join the NDBTeam!
We have a great team of friendly, talented, and inspiring people at NDBT. We take pride in offering exciting opportunities for employees to grow and follow their passions, while providing a great work-life balance as well as job stability. Founded in 1961, NDBT has a long-standing reputation in the community and strives to provide excellent customer service to our customers and communities. NDBT leadership and employees foster and contribute to our environment of mutual respect, accountability, creativity, and teamwork; and at all times to act with integrity, dignity, honor, and fairness. If this sounds like something you would like to be a part of – consider applying today.
North Dallas Bank and Trust is an Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.