Receptionist, Programs - Bilingual Spanish, Part-Time

Position SummaryLifeline Community Services is hiring a Part-Time Bilingual Programs Receptionist to support our growing team. This position supports our organization with efficient and positive reception delivery and administrative support duties including greeting visitors, handling appointments, meetings, calls, and triaging various needs to ensure smooth daily operations and support our staff, clients, and community.General ResponsibilitiesResponsible for answering incoming calls, directing calls to appropriate associates, mail distribution, office supply requisition and deliveries, as well as additional clerical duties. Respond to the needs of walk-in individuals and families in a culturally sensitive manner. Responsible for opening and closing of the Vista main building. Provide agency information and referrals to clients from diverse cultural and socioeconomic populations. Assists in scheduling and troubleshooting room reservations, reception, clerical and office operations for the Vista Office. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent careRequired QualificationsInteract with and provide assistance to community by phone and in personAnswer telephones and direct the caller to the appropriate associatesProvide prompt customer service, waiting room managementGreet and direct visitors and clientsDirect non-client walk-ins to appropriate external resourcesEnsure privacy practices, brochures and other required information are current and posted according to policyMaintain supply of intake and program materials in conjunction with Administrative Manager of ProgramsCoordinate reception coverage for planned absencesSubmit tasks to, and communicate with, Facilities Manager as neededResponsible for opening and closing procedures according to protocolProvide limited information and referrals to community and organizations as appropriateOperate and maintain office machines (i.e. copy machines, fax, printers, etc.) Meter outgoing mail, distribute incoming mail, and manage postage reportsTranslate and interpret for Spanish speaking clients as needed Monitor customer conduct in public areas (waiting room, restroom, etc.) Modify forms as needed using Microsoft Word, Excel, or PublisherParticipate in supervision, training programs and other meetings as required Schedule appointments as needed, perform reminder calls, monitor home visits phone, notify staff upon client arrivalPrepare and distribute interoffice mail at reception office Monitor fax machine and distribute faxes as needed Maintain resource cart with up to date materials, logo items, and general supplies Follow all policies and procedures including client item pick up and key sign-in and sign-out Coordinate with staff to make sure there is an adequate stock of necessary intake packets at receptionEnsure ongoing neatness and sanitary condition of reception area, meeting rooms, and bathrooms Maintain communication with all Lifeline offices regarding front office matters in conjunction with Administrative Manager of Programs Complete monthly Konica and Postage reports on time Completes duties as the Safety Captain for Vista MainOrder supplies as needed which includes the Vista Main supply room and reception items Manage recurring office supply deliveries, to include: Reconcile delivered items to accompanying packing slipNotate any missing or damaged items and resolution preference Coordinate supply pick-up with recipients or distribute as needed Maintain paper file of orders, packing slips, etc. Address copier issues and jams as needed Use folding machine for work orders per request Other duties as assignedRequirementsHigh school graduate 2 years' experience or equivalent work experience. Strong phone and face-to face communications skills. Basic knowledge of MS Office package. Able to assess client needs and match them to the appropriate agency services. Able to deal in a courteous, professional, and calm manner with individuals experiencing a variety of stressful situations. Strong decision making and crisis intervention skills. Fluent in both English and Spanish. Able to work independently as well as cooperatively in conjunction with other program staff and clients. Able to successfully coordinate multiple priorities simultaneously. Must be very organized and detail oriented. Good attendance is critical.Agency Expectations of Employee• Adheres to Agency Policies and Procedures • Performs duties as workload necessitates • Maintains a positive and respectful attitude to all clients, walk-ins, and staff• Demonstrates flexible and efficient time management and ability to prioritize workload • Consistently reports to work on time prepared to perform duties of position as workload necessitates• Meets department productivity standardsWorking Condition/Physical DemandsWork is performed primarily in a standard office environment. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amount of weight (up to 15 lbs.); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer, telephone, fax machine, and other office equipment as needed. Involves frequent contact with staff and clients and may sporadically deal with angry/upset clients. This position requires physical presence at the business location during all assigned working hours in order to adequately perform all duties.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties oResponsibilitiesInteract & provide assistance to community by phone and in person Prompt customer service and lobby/waiting room management Ensure privacy practices, brochures and other required information are current and posted according to policy Adhere to privacy and HIPAA policies Follow all policies and procedures for crisis intervention Maintain supply of Intake and program materials in conjunction with Office Manager Responsible for opening and closing procedures according to protocol Provide limited information and referrals to community and organizations as appropriate Operate and maintain office machines (i.e. copy machines, fax, printers, etc.) Complete reports as needed Translate and interpret for Spanish speaking clients as needed Monitor customer conduct in public areas (waiting room, restroom, etc.) Modify forms as needed using Microsoft Word or Excel, Publisher Complete English/Spanish written document translation as needed Participate in supervision, training programs and other meetings as required Responsible for insuring ongoing neatness and sanitary condition of reception area, meeting rooms, and bathrooms Maintain communication with all Lifeline offices regarding front office matters in conjunction with Office Manager and Administrative Coordinator of Programs Other duties as assigned Schedule/CompensationFull-TimeNon-ExemptMondays through Friday 8:30am-5:00pm $24.00 per hourAdditional RequirementMust have a valid driver's license and reliable transportation with a good driving record.Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed).Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.About the Company North County Lifeline, Inc. is a non-profit human services organization that offers a wide range of services to the people of San Diego County. Our mission is to build self-reliance among youth, individuals and families through problem solving, skill-building and accessible community-based services. We offer flexible work hours and excellent benefits to our employees.Come be part of a team who CAR2Es! At North County Lifeline, you will find people who are Connected to the communities we serve, Authentic, and Resourceful. We are Responsive to the needs of our clients and Engaged in our mission to build self-reliance among youth, adults, and families. Equal Opportunity EmployerAs part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.

Salary : $24