What are the responsibilities and job description for the Residential Support Staff Program Coordinator position at North Community Counseling Centers, Inc?
Make a Difference While Leading a Team!
North Community Counseling Centers (NCCC) is looking for a dependable, organized, and positive leader to join our Residential Services team!
Our residential homes provide a safe, welcoming, and supportive environment for adults with mental health and behavioral health diagnoses. Our residents are mostly independent and do not require hands-on personal care, such as bathing, dressing, or toileting assistance.
As a Residential Support Staff Program Coordinator, you'll help oversee daily operations, support and supervise residential staff, and ensure our homes remain safe, organized, and welcoming. This is a hands-on leadership position for someone who enjoys problem-solving, supporting others, and making a meaningful difference.
About NCCC
North Community Counseling Centers (NCCC) is a nonprofit behavioral health organization that has served the community since 1968. With five locations and home- and school-based programs, we provide mental health and addiction treatment, case management, residential services, and programs for children, teens, and adults.
Our mission is to help individuals reach their full potential by providing quality behavioral healthcare in a safe and supportive environment.
What You'll Do
Team Leadership & Staff Support
- Provide day-to-day guidance, supervision, and support to Residential Support Staff and Shift Leads.
- Help train staff and ensure they understand their responsibilities and agency procedures.
- Provide ongoing feedback, coaching, and performance guidance.
- Help resolve staffing concerns and support a positive, team-focused work environment.
- Coordinate staff schedules to ensure all residential homes have appropriate 24/7 coverage.
Residential Operations & Quality Assurance
- Help oversee daily operations and ensure residential homes are safe, clean, organized, and running smoothly.
- Assist with referrals, admissions, and welcoming new residents into the program.
- Review daily resident activity logs, shift reports, and other required documentation.
- Monitor medication records, resident financial records, and other documentation for accuracy and compliance.
- Ensure required health and safety inspections, drills, and procedures are completed.
- Coordinate communication about resident appointments, activities, meal planning, staff schedules, and documentation deadlines.
- Help ensure staff follow agency policies, safety procedures, and residential program requirements.
Resident Support & Community Activities
- Build positive relationships with residents while promoting dignity, respect, and independence.
- Observe and guide staff as they assist residents with daily routines, meal preparation, and household activities.
- Help plan and coordinate recreational activities, community outings, and other opportunities for resident engagement.
- Provide support and appropriate behavioral interventions when needed.
- Model positive communication, healthy boundaries, and appropriate social skills.
- Work with residents and their support teams to promote safety, independence, and overall quality of life.
Training & Professional Responsibilities
- Attend required staff meetings, supervision, and training.
- Maintain required certifications and training in medication assistance, emergency procedures, standard precautions, First Aid, and CPR.
- Complete additional duties related to residential operations and resident support as assigned.
What We're Looking For
- At least one year of experience in a residential care setting required.
- Degree in human services, behavioral health, or a related field preferred.
- Experience working with adults with mental health or behavioral health diagnoses preferred.
- Previous leadership, supervisory, or staff coordination experience preferred.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities and respond to changing needs.
- Comfortable using computers, electronic records, and communication systems.
- Valid Ohio driver's license required.
- Ability to pass required background checks and drug screening.
- A positive, dependable, and supportive leadership style.
Pay & Benefits
Job Type: Full-time
Shifts: 8am-4pm; 4pm-12am; 12am-8am
Pay: $19/hr shift differential if applicable
NCCC offers a comprehensive benefits package, including:
- Flexible scheduling
- Paid vacation and sick time
- Paid holidays
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- Optional supplemental life and AD&D insurance
- Retirement plan with company contribution
- Tuition reimbursement
- Professional development and training opportunities
- Mileage reimbursement
- Potential eligibility for Public Service Loan Forgiveness (PSLF)
Join Our Team!
If you're someone who enjoys leading a team, keeping things organized, and making a positive impact, we'd love to hear from you!
Join NCCC and help create a supportive environment where both residents and staff can succeed.
North Community Counseling Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $19