Surgery Scheduler

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. 

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values.

We are seeking a highly organized and detail-oriented Colon & Rectal Scheduler to join our team. As a Scheduler, you will be responsible for providing exceptional customer service to patients, scheduling office visits, procedures, and surgeries. You will play a critical role in the patient experience and contribute to the overall success of our practice. 

• The hourly range for this position is $20.00 - $23.00. Pay is based on years of relevant experience.
• This position is Monday - Friday between the hours of 8:00 a.m. - 5:00 p.m. No evenings or weekends!

Responsibilities:

• Responsible for scheduling Colon & Rectal clinic visits, procedures, and surgeries for Colon & Rectal Surgery physicians
• Obtains prior-authorization from insurance companies for pending surgeries
• Maintain the Colon & Rectal registry and patient follow-up systems
• Contacts patients to confirm outpatient procedure appointments for assigned providers
• Communicate with patients as well as out-patient facility contacts
• Answer incoming phone calls and follows up on voicemail messages
• Completes prep instructions, address envelopes and mails prep as requested
• Provide back up support to Front Desk and Scheduling Departments as needed
• Complies with procedures and policies to ensure a safe work environment and compliance with OSHA standards
• Performs other related duties as assigned

Requirement & Skills:

• High school diploma or equivalent
• Minimum of 1-2 years experience in medical appointment scheduling (surgery scheduling preferred)
• Experience with insurances preferred including prior authorizations
• Excellent oral and written communication skills
• Strong attention to detail, critical thinking, and problem-solving skills
• Ability to show initiative, organization, and judgement

 Voyage Healthcare offers the following benefits:

• Supportive, collaborative, and welcoming work environment where your contributions are valued
• Paid Time Off (PTO)
• Paid Holidays Birthday Floating Holiday
• Medical, Dental & Vision Insurance
• Long Term Disability Insurance (LTD)
• Short-Term Disability Insurance (STD)
• Company Paid Life Insurance
• Retirement Benefits with 401(k) Match
• Education Assistance
• Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer.  Applicants are considered for employment based on their education, training, experience, and aptitude for the position.  EOE/AA