Surgery Scheduler

Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth. 

At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. Become part of our team where we foster a positive, supportive, and compassionate environment built on our organization’s values.

We are seeking a highly organized and detail-oriented Colon & Rectal Scheduler to join our team. In this role, you will provide exceptional customer service to patients while scheduling office visits, procedures, and surgeries. You will play a key role in creating a positive patient experience and supporting the overall success of our practice. 

• Hourly Range: $20.00 - $23.00, based on years of relevant experience.

Responsibilities:

• Schedule Colon & Rectal clinic visits, procedures, and surgeries for Colon & Rectal Surgery physicians
• Obtain prior-authorizations from insurance companies for pending surgeries
• Maintain the Colon & Rectal registry and patient follow-up systems
• Contact patients to confirm outpatient procedure appointments for assigned providers
• Communicate with patients and outpatient facility contacts
• Answer incoming phone calls and follow up on voicemail messages
• Complete prep instructions, prepare mailings, and send prep materials as requested
• Provide back up support to Front Desk and Scheduling Departments as needed
• Comply with policies and procedures to maintain a safe work environment and adhere to OSHA standards
• Performs other related duties as assigned

Requirement & Skills:

• High school diploma or equivalent
• Minimum of 1-2 years of medical appointment scheduling experience (surgery scheduling preferred)
• Experience with insurance processes, including prior authorizations preferred
• Excellent oral and written communication skills
• Strong attention to details, critical thinking, and problem-solving abilities
• Demonstrated initiative, organization, and sound judgement

 Voyage Healthcare offers a comprehensive benefits package including:

• Supportive, collaborative, and welcoming work environment where your contributions are valued
• Paid Time Off (PTO)
• Paid Holidays Birthday Floating Holiday
• Medical, Dental & Vision Insurance
• Long Term Disability Insurance (LTD)
• Short-Term Disability Insurance (STD)
• Company Paid Life Insurance
• Retirement Benefits with 401(k) Match
• Education Assistance
• Employee Assistance Program (EAP)

Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer.  Applicants are considered for employment based on their education, training, experience, and aptitude for the position.  EOE/AA