What are the responsibilities and job description for the Front Desk Associate position at North Charleston Residence Inn?
Hotel:
North Charleston Residence Inn5035 International BoulevardN.Charleston, SC 29418Front Desk AssociateFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Join Our Team at Atrium Hospitality — Be the Heart of the Guest Experience!
At Atrium Hospitality, we believe that when our associates thrive, everything else falls into place. That’s why we’ve created a culture built on six simple but powerful values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. These values guide everything we do — for our guests and for each other.
We’re currently looking for enthusiastic, people-oriented individuals to join our Front Desk team. If you have a natural ability to connect with others, a passion for hospitality, and a drive to create unforgettable guest experiences, we’d love to meet you!
Why You’ll Love This Role
As a Front Desk Agent, you’re the first impression — the friendly face and helpful guide for travelers from around the world. You’ll play a key role in welcoming guests, answering questions about the hotel and local area, and ensuring every stay is seamless and enjoyable.
This is more than just a job — it’s a chance to grow a meaningful career in hospitality with a company that values your voice, your growth, and your contributions.
What You’ll Be Doing
Service:
Greet and check in guests with genuine warmth and professionalism
Assist with special requests and provide accurate hotel and local information
Handle guest communications such as faxes, packages, and mail
Perseverance:
Tackle guest concerns with a positive attitude and focus on recovery solutions
Inclusion:
Treat every guest and team member with equity, dignity, and respect
Respect:
Appreciate and value every individual’s contributions, including your own
Innovation:
Be a local expert, able to share dining, shopping, and travel tips with confidence
Teamwork:
Collaborate across departments, stepping in to support roles like Concierge or Shuttle Driver as needed
What We’re Looking For
High school diploma or equivalent
A passion for outstanding customer service (JD Power award-winning!)
Excellent communication skills and an outgoing, engaging personality
Ability to quickly learn hotel systems and property management software
Comfortable standing for extended periods and working flexible shifts, including early mornings, evenings, weekends, and holidays
At Atrium Hospitality, you’ll be part of a team that celebrates people, supports your growth, and makes coming to work something to look forward to. If you’re ready to make an impact and bring your best self every day — let’s connect!
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What’s In It For You?
At Atrium Hospitality, we believe in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, overcome challenges together, and embrace new ideas to improve.
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Get Paid When You Need It – Daily Pay option available.
- Invest in Your Future – 401k plans with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off/Vacation Holiday- Enjoy exclusive Atrium Traveler discounts to explore new destinations.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
