STUDENT JOB: Student Campus Safety Officer

Job Title: Student Officer
Classification: Non-Exempt
Reports to: Director of Campus Safety and Emergency Preparedness
Pay Rate: $16.37/hour

Position purpose
The Student Security Officer assists the North Central University Campus Safety and Security Department in maintaining a safe, welcoming, and secure campus environment. Student Officers provide routine patrols, customer service, access control, safety monitoring, and basic incident reporting while serving as positive representatives of the University. Student Officers work under the direction of full-time Campus Safety staff and support departmental operations through proactive observation, professionalism, and service.

Student Officers are cross-trained as both Patrol Officers and Dispatch Officers, and may work one of both of these roles during a semester.

Responsibilities include but are not limited to
Patrol Officer

• Proactively ensure campus safety and security while patrolling
• Provide customer service
• Report student concerns to the Student Development and Residence Life departments as outlined in the Departmental Communication Matrix
• Enforce trespassing policies and laws
• Enforce parking policies in campus lots
• Detain and/or remove individuals involved in criminal activity on campus property in cooperation with full-time staff and law enforcement.

Dispatch Officer

• Receive and make phone calls on behalf of the university
• Provide customer service
• Utilize virtual patrolling methods via the department camera systems
• Dispatch officers to incidents and tasks
• Deploy the Emergency Notification System (ENS) as needed
• Maintain high level of access control for exterior doors via door locks and card access system

Provide safety escorts within patrol boundaries

• Provide escorts (walking or vehicle) to NCU constituents and guests

Provide emergency service response and management

• Respond to large scale emergency service requests
• Respond to individual emergency services requests
• Provide on scene management of emergencies until relieved by supervisor(s) or other local authorities
• Provide accurate and factual documentation via Case Reports and/or Event Logging during and after responding to an emergency situation
• Communicate with supervisor(s) and/or other local authorities

Maintain current and up-to-date officer training and standards

• Attend and participate in established weekly Security department meetings
• Attend and participate in certification training sessions
• Maintain current emergency response training and/or certifications provided by the department
• Maintain current defensive tactics and other defensive tool certifications provided by the department
• Demonstrate professionalism, integrity, and confidentiality while performing assigned duties.

Required qualifications/skills

• Must be a currently enrolled North Central University student in good academic and disciplinary standing.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Ability to successfully complete Campus Safety orientation and departmental training.
• Ability to complete a BCA criminal background check and a DMV background check
• Previous customer service, leadership, volunteer, or security experience is preferred but not required.

Knowledge, Skills, & Abilities

• Strong interpersonal and customer service skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to remain calm and professional in stressful situations.
• Ability to observe, recognize, and accurately report unusual or unsafe conditions.
• Basic computer proficiency and ability to learn departmental software.
• Ability to work independently while following established procedures.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work collaboratively with students, faculty, staff, and local emergency responders when appropriate.

Ability to maintain focus during long periods of monitoring cameras or patrolling

• Positive attitude, dependability, and strong work ethic.

TOOLS AND EQUIPMENT
Student Officers utilize department radios, computers, security camera systems, electronic access control systems, mobile devices, defensive tools, medical equipment, and university vehicles when authorized.

North Central University employs qualified individuals regardless of race, color, national origin, sex, disability, age, marital status, genetic information, veteran status, familial status, and status with regard to public assistance. Individuals must be able to perform the essential functions of the position with or without reasonable accommodation.

The aforementioned statements are not intended to encompass all functions and qualifications of the position; rather, they are intended to provide a general framework of the qualifications of the position. Job incumbents may be required to perform functions not specifically addressed in this job description.