Transit Operations Coordinator

Under general direction, plans, schedules, assigns, and reviews the work of staff performing transportation services within the North Central Regional Transit District; assists in delivering safe, efficient, and on-time transportation services to District customers; ensures appropriate staffing for transit operations and services; monitors road vehicle operations and vehicle inspections; oversees and ensures appropriate staff training; ensures staff adheres to District policy and procedures; provides complex staff assistance to management staff in areas of expertise; and performs related work as required.

• Performs a variety of supervisory, administrative, reporting, tracking, and customer service tasks to fulfill daily transportation commitments and schedules; monitors services in process and evaluates operational performance to ensure quality and customer satisfaction; troubleshoots and manages emergency situations; responds to and resolves complex field issues and customer complaints.
• Ensures staff observe and adhere to all federal, state, and local laws, regulations, and District policies and procedures; observes and adheres to policies and procedures specified in the current Collective Bargaining Agreement.
• Monitors and evaluates staff performance; provides instruction and feedback to improve performance and recommends additional training when needed; maintains records and documentation of performance appraisal reviews, commendations, training, incidents and accidents, informal coaching and guidance, written reprimands, and formal disciplinary actions. 
• Conducts a variety of training, including behind-the-wheel training; trains employees on proper pre-trip and post-trip bus inspections, safety and security issues, defensive driving, customer relations, emergency response, and accident procedures and prevention techniques; conducts new hire orientations, training, and evaluation; coordinates annual refresher training programs.
• Prepares and submits bi-weekly payroll records for staff. 
• Serves as Dispatcher/Customer Service Representative or Transit Operator in cases of emergency or due to unforeseen staffing shortages.
• Verifies drivers are available and assigned to vehicles through computerized scheduling system; monitors performance in real-time via Automatic Vehicle Locator (AVL), two-way radio system, or other system.
• Conducts field training and mentors new Transit Operators; conducts field performance exams and reviews employee performance on processes, procedures, routes, and operating policies and practices.
• Recommends changes to scheduling, staffing, or other operational issues; reports discrepancies and/or unsafe conditions to appropriate personnel; recommends and implements corrective actions.
• Coordinates assigned services and operations with other divisions and outside agencies.
• Answers questions and provides information to the public; investigates and responds to complaints and inquiries from citizens, other departments, and agencies; conducts customer/site inspections; recommends corrective actions to resolve issues.
• Maintains files, databases, and records of training; maintains employee personnel files, including incidents and accidents, informal coaching and guidance, written reprimands, formal disciplinary actions, and related documents.
• Prepares a variety of written reports, memoranda, and correspondence.
• Represents the District in meetings with members of other public and private organizations, community groups, contractors, developers, and the public.

Education and Experience: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:

• Equivalent to completion of the twelfth (12^th) grade. 

Experience:

• Three (3) years of increasingly responsible experience in passenger bus transportation, including one (1) year in a lead role. 

Salary : $25 - $36