STUDENT WORKER-ALEXANDER HALL FRONT DESK WORKER

Position Summary: The work study student serves as the front desk receptionist and primary switchboard operator for the college

CLASSIFICATION: Work Study
DEPARTMENT: Student Affairs
REPORTS TO: Student Services Coordinator
LENGTH: Fall, Spring, Summer
LOCATION: Trenton, Missouri-Main Campus

Essential Functions: Duties and responsibilities include but are not limited to

• Serve as front desk receptionist and primary switchboard operator for the college
• Answer the phones in a friendly, professional manner and transfer calls to appropriate departments
• Must be familiar with the campus extension numbers and faculty/staff office locations campus wide
• Knowledge of how to open and close department, including turning computers on and off, as well as sanitizing front desk and reception area
• Greet everyone that enters the ASC and facilitate their use of college services, including NCMC faculty/staff members
• Help with miscellaneous work from other departments as instructed. You may need to finish a project the student worker before you has started.
• Follow the posted procedures for answering and directing phone calls, and greeting and directing walk-in traffic

Qualifications:

Skills: Effective interpersonal, oral and written communication skills. Strong phone and face to face etiquette. Strong organizational skills. Ability to work collaboratively with others. Strong customer service skills and professionalism.

Physical Demands: Moving about between buildings on the NCMC campus, ascending and descending stairs, reaching, pulling, and pushing when filing, able to do repetitive tasks, remain stationary at a desk for extended periods of time while typing and answering phones.

Environmental Demands: Fluctuations while walking on tile and carpeted floors in a heated and air conditioned environment.