Registration Specialist

Job Details

Description

Registration Specialist Opportunity:

The Registration Specialist greets, registers, and assists clients in a professional, courteous, and confidential manner. This role is responsible for patient check-in, appointment scheduling, insurance verification, and maintaining accurate client records within the electronic medical record (EMR). The position serves as the first point of contact for patients, visitors, and callers, ensuring a welcoming and efficient experience for all individuals accessing Outpatient Services.

What You’ll Get

• The starting pay range for this role is $17.21 - $18.74, based on education and experience.
• This job is a full-time, in person position..
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!
  
  

Required

What You Bring:

• High School Diploma or equivalent.
• Minimum one year of customer service or administrative experience.
• Keyboarding proficiency and ability to use an Electronic Medical Record system.
• Valid Wisconsin driver’s license and use of a personal vehicle.
• Basic computer program knowledge to work with the Microsoft Suite
  
  

Preferred

• Two years of medical office or registration experience.
• More than one year of working with a diverse patient population, including severe and persistent mantal illness and substance use disorders.
• Familiarity with insurance verification process.
  
  

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

What a Registration Specialist Does At NCHC

• Greet and check in clients for appointments, verifying and updating demographic, insurance, and consent information.
• Provide exceptional customer service to clients, visitors, and staff, maintaining professionalism in stressful or emotional situations.
• Complete necessary recordkeeping tasks, including verifying insurance, completing intake paperwork, and scanning documents into electronic records.
• Schedule, reschedule, and confirm client appointments, coordinate follow-up appointments with providers.
• Assist with scheduling OWI assessments and act as backup for scheduling as needed.
• Maintain awareness of provider availability and adjust scheduling to meet client and provider needs.
• Answer all incoming phone calls and respond to inquiries regarding appointments, services, and procedures.
• Route calls to the appropriate staff, department, or external agency as needed.
• Complete and maintain various reports, including:
• Insurance Verification Reports (verifying coverage 3 days in advance).
• No-Show Reports (tracking and sending appropriate communication).
• OWI Non-Compliance Letters for missed appointments or follow-ups.
• Maintain confidentiality and ensure accurate data entry in EMR systems.
• Work closely with nursing staff, therapists, psychiatrists, and case managers to coordinate client care and communicate relevant updates.
• Interact with outside agencies such as Child Protective Services, Social Services, Probation and Parole, and law enforcement regarding mutual clients as needed.
• Assist with fax distribution, conference room scheduling, and other administrative duties to support Outpatient Operations.
• Provide coverage for other registration areas as needed within North Central Health Care.
• Other duties as assigned
  

Working Environment And Physical Requirements

• Work performed primarily in an office or clinical reception environment.
• Frequent sitting, keyboarding, and use of office equipment such as phones, computers, copiers, and scanners.
• Occasional standing, walking, bending, and lifting 25 pounds.
• Regular exposure to background noise and tight spaces.
• May occasionally handle or be exposed to bodily fluids while maintaining standard precautions.
• Occasional interaction with clients who may demonstrate altered mental status or behavioral concerns.
  
  

Who We Are

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more.