Ticketing & Patron Services Associate

Application deadline: Wednesday, April 15

DEPARTMENT: Marketing

REPORTS TO: Director of Ticketing & Patron Services

CLASSIFICATION: Full Time/Non-Exempt

The Ticketing & Patron Services Associate provides exemplary customer service to patrons while supporting day-to-day ticket operations. This role is responsible for handling box office transactions and inquiries and for ensuring ticket commitments are fulfilled accurately and on time. The position requires strong organizational skills, attention to detail, and a commitment to elevating the patron experience with seamless, positive interactions.

BOX OFFICE SALES & OPERATIONS: 80%

• Deliver premier patron service by continuously improving service standards and supporting patron loyalty initiatives.
• Handle ticket sales and service transactions—including single tickets, subscriptions, and exchanges—via phone, in person, mail, email, and during performances, with accuracy and confidentiality.
• Drive earned revenue through effective cross-selling and up-selling to support pipeline sales growth.
• Respond promptly to patron and internal inquiries, resolving service issues and escalating complex matters to supervisors as appropriate.
• Oversee multiple concurrent projects, meeting deadlines while maintaining clear communication with internal stakeholders.

AUDIENCE DEVELOPMENT & SALES: 10%

• Contribute to statewide earned income, new-to-file, and retention goals.
• Provide feedback on patron preferences and purchasing habits to support marketing.
• Monitor ticket inventory, including subscription seating and holds, to ensure optimal fill patterns
• Maintain strong knowledge of subscriptions and concerts currently available.

OTHER RESPONSIBILITIES: 10%

• Provide feedback on staff performance, patron trends, and opportunities to improve and innovate operations.
• Perform additional duties as required, including evening and weekend concert duty across the state.
  

• Hands-on knowledge of ticketing systems (Archtics/Ticketmaster preferred)
• Strong customer service skills with proven ability to resolve patron issues
• Excellent organizational skills and ability to manage multiple projects and deadlines
• Strong interpersonal and communication skills, both written and verbal
• Proficiency in Microsoft Word, Excel, OneDrive, Outlook, and PowerPoint
• Ability and willingness to work evenings and weekends for concert duty statewide
• Valid North Carolina driver’s license and ability to travel statewide
• Bachelor’s degree required
  

Please email cover letter and résumé to:

Gavin Brown, Director of Ticketing & Patron Services

GBrown@ncsymphony.org

No phone calls, please.