SWAC

DEPARTMENT: Administrative Operations

POSITION LOCATION: Morganton Campus

POSTING DATE: 10/30/2025

CLOSING DATE: Open until filled

POSITION TYPE: Temporary, 11-month appointment, Full-time, FLSA non-exempt

HOURLY RATE: $16/hour

NCSSM and the Administrative Operations Department foster an environment of collaboration across departments and divisions and support community-engaged service and research.

Description of Duties:

Administrative & Operational Support

• Serve as the first point of contact for administrators, faculty, staff, students, and visitors upon arrival to campus at the Student Wellness and Activities Center desk.


• Participate in scheduling rotations for desks across campus, namely SWAC, to ensure full desk coverage between 8-5 PM on all weekdays and designated weekends.


• Serve as the Administrative Operations departmental contact in SWAC for campus needs and support.


• Manage workflows, projects, and tickets within project management software that coincide with the SWAC desk and administrative requests.


• Coordinate restocking and management of spaces associated with shared inventory across campus (faculty lounges, staff break rooms, storage etc.).


• Receive and process small/short-term room reservation requests from the campus community and collaborate with the special events team on large-scale events or bookings.


• Oversee the SWAC desk phone and all related phone trees for incoming communication.

Personnel Coordination & Processes

• Manage and update relevant project management software or spreadsheets when receiving and completing personnel requests from campus constituents.


• Complete employment paperwork for permanent hires, temporary hires, and independent contractors.


• Oversee related volunteer forms and background checks for personnel hiring.


• Act as the liaison between the human resources team and Morganton departments for HR actions and processes.


• Complete all necessary trainings from human resources for hiring process updates or changes.

Cross-training for Administrative Operations processes

• Cross train with administrative operations team members to receive and direct requests for specialties across the department when staff are out of the office*

Other duties as assigned

Knowledge, Skills, and Abilities:

• Information/Records Administration: Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.


• Problem Solving: Recognizes, defines and resolves non-standard problems using operating procedures, practices and established precedents. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management resolution.


• Communication- Verbal: Presents ideas in a clear, concise, organized manner. Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients. Advises program staff/clients in all matters related to program operations.


• Communication- Written: Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience. Reviews sensitive materials and edits content constructively.


• Office Technology: Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.

Education and Experience:
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Team NCSSM BENEFITS:

• Free On-campus parking

• Facilities: Library & Gymnasium

• Cafeteria on site

Supplemental and Contact Information:

Please complete your application in full. All required Competencies, Work History, and Credentials must appear on the application in the Education and Work Experience sections of the application to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form in its entirety. “See Attached Resume or an Embedded Text Resume” will be considered incomplete and will not be processed. Degrees must be received from appropriately accredited institutions.

Final candidates are subject to criminal and sex offender background checks. Some vacancies also require a motor vehicle check. If the highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. NCSSM participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Please note: Only one application is accepted per candidate for each specific job posting.