What are the responsibilities and job description for the Registration Supervisor | Full-Time position at North Canyon Network of Care?
Description
The Registration Supervisor oversees daily registration operations and works closely with the Clinic Manager to provide leadership, support, and oversight for the registration team. This role is responsible for monitoring workflow efficiency, work quality, productivity metrics, and operational performance; training and onboarding new employees; scheduling; hiring; conducting audits; supporting staff development; assisting with training materials and quality assurance initiatives; and serving as a primary resource for staff. The Registration Supervisor coordinates training as needed, serves as the first point of escalation for workflow and process questions, and helps ensure consistent, high-quality patient service and operational excellence. This position requires flexibility in hours and scheduling to meet organizational needs, including occasional travel to other organizational sites, participation in health fairs, community events, and other activities that may occur outside of regular business hours.
Requirements
The Registration Supervisor oversees daily registration operations and works closely with the Clinic Manager to provide leadership, support, and oversight for the registration team. This role is responsible for monitoring workflow efficiency, work quality, productivity metrics, and operational performance; training and onboarding new employees; scheduling; hiring; conducting audits; supporting staff development; assisting with training materials and quality assurance initiatives; and serving as a primary resource for staff. The Registration Supervisor coordinates training as needed, serves as the first point of escalation for workflow and process questions, and helps ensure consistent, high-quality patient service and operational excellence. This position requires flexibility in hours and scheduling to meet organizational needs, including occasional travel to other organizational sites, participation in health fairs, community events, and other activities that may occur outside of regular business hours.
Requirements
- Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
- Computer & Electronic Health Record experience.
- 2 years of clerical experience, people management, and patient access experience are preferred.
- Outstanding public relations/customer service experience.
- Ability to maintain accuracy with interruptions.
- Ability to use sound judgement and cope with potentially stressful situations.
- Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, trust and respect).
- Ability and willingness to exhibit behaviors consistent with principles for service excellence.
- Medical Terminology, preferred.