Admissions Officer

Position Summary: 

The Admissions Officer supports the recruitment, evaluation, and enrollment of mission-aligned students from PreK through 12th grade. This position serves as a key point of contact for 40% of prospective families, ensuring a welcoming and informative admissions experience. The ideal candidate is detail-oriented, personable, and passionate about independent school education. 

Key Responsibilities: 

• Qualify all prospective families, using the established framework, by making the 1st call and subsequent follow-up calls as needed to qualify / disqualify a lead  
• Support in the scheduling of visits as required  
• Drive fantastic parent experience through customer centric and best-in-class communications – often the lead specialist will be the 1st person from the school which the family will engage with  
• Maintain a clean Salesforce lead pipeline 
• Use data & dashboards to improve their individual ways of working e.g., understand how changes in process have influenced their qualification velocity, and adjust behavior as needed to improve  
• Feedback to the Assistant Director of Admissions on the quality of leads coming through the pipeline, helping to optimize and improve campaign effectiveness 
• Serve as the initial point of contact for inquiries and provide accurate, timely information to prospective families. 
• Schedule and conduct individual tours and student assessments/visits. 
• Maintain accurate records in the admissions database (e.g., Ravenna, Salesforce, SAO), including updating applications, tracking documents, and logging communications. 
• Support the coordination and execution of admissions events (e.g., open houses, information sessions, shadow days, assessment appointments). 
• Collaborate with academic and administrative departments to facilitate student assessments and visit logistics. 
• Assist in reviewing applications and preparing materials and summaries for admissions committee meetings. 
• Assist with boarding leads as secondary responsibility when needed. 
• Analytical thinking: can identify trends in inquiry, visit and application data. 
• Time Management: can successfully complete a diversity of tasks during peak enrollment season 
• Respond promptly to phone, email, and in-person inquiries with a customer-service mindset. 
• Represent the school at external admissions and outreach events. 
• Help gather and analyze admissions data to support strategic decision-making and reporting. 
• Participate in school life to gain a deeper understanding of programs and culture to effectively communicate with prospective families. 

Qualifications: 

• Bachelor’s degree required. 
• 2 - 5 years of professional experience, preferably in admissions, education, or customer service. 
• Strong interpersonal, written, and verbal communication skills. 
• Excellent organizational skills and the ability to manage multiple priorities simultaneously. 
• Familiarity with admissions software and databases a plus. 
• High level of discretion and professionalism in handling confidential information. 
• Enthusiasm for working with students and families and representing the school’s mission and vision. 
• Flexibility to work occasional evenings and weekends for events. 

Salary Range: 

• $58,000 - $68,000 annual salary